U.S. Department of Education: Promoting Educational Excellence for all Americans

A r c h i v e d  I n f o r m a t i o n

Client Assistance Program (CAP) - 2004

Goal 8: To provide assistance and information to help individuals with disabilities secure the benefits available under the Vocational Rehabilitation State grants program and other programs funded under the Rehabilitation Act of 1973, as amended
Objective 8.1 of 1: Accurately identify problem areas requiring systemic change and engage in systemic activity to improve services under the rehabilitation act.
Indicator 8.1.1 of 2: Effects of systemic change: By FY 2008, the percentage of CAPs that report changes in policies and practices as a result of their efforts will increase to a rate of 55%.
Targets and Performance Data Assessment of Progress Sources and Data Quality
Percent of CAPs reported that their systematic advocacy resulted in a change in policy or practice
Year Actual Performance Performance Targets
1998 50.90  
1999 43  
2000 44 44
2001 45 45
2002 45 46
2003   48
2004   49
2005   50
2006   52
2007   54
2008   55
Status: Target met

Explanation: Performance percentage based on reporting of successful systemic change activity by 30 out of 56 CAPs. A baseline of 43% was established in FY 1999.   		Additional Source Information: CAP FY 2002 performance report, RSA-227, narrative section.

Frequency: Annually.
Collection Period: 2002 - 2003
Data Available: April 2004
Validated By: No Formal Verification.

Limitations: Data will be limited because it is self-reported and in a narrative format. The data submitted are reviewed by program specialists, but data validity will be unattainable.

 
Indicator 8.1.2 of 2: Alternative dispute resolution (ADR): Through FY 2008, the percentage of cases resolved through the use of ADR will be maintained at a rate of 84%.
Targets and Performance Data Assessment of Progress Sources and Data Quality
The percentage of cases resolved though ADR will be maintained at a rate of 84%.
Year Actual Performance Performance Targets
2001 84  
2002 85  
2003   84
2004   84
2005   84
2006   84
2007   84
2008   84


Explanation: A more accurate method of calculation, beginning with FY 2001 data, utilizes a more expansive definition of ADR-related services. A baseline rate of 84% and performance targets have been established based on FY 2001 and 2002 data.   		Additional Source Information: CAP performance report, RSA-227

Frequency: Annually.
Collection Period: 2002 - 2003
Data Available: April 2004
Validated By: No Formal Verification.
Appropriate reviews of annual data are conducted by ED program specialists. On-site compliance reviews are conducted and random sampling of on site files is cross-checked with reported data for verification.

Limitations: The collection instrument does not contain known data limitations.

 

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