The MBDA Customer Relationship Management Initiative (CRMI) project is designed to augment and improve service delivery to our internal and external customers. The CRM Initiative project will be known by the acronym CRMI. CRMI is owned/facilitated by the Office of Business Development (OBD). CRMI is classified as a general support system and will reside within MBDA’s current network structure and enterprise architecture.

To view the entire CRMI project description, please select the document link provided below.

You may also visit MBDA's new Customer Relationship Management (CRM) Initiative Forum to learn more information and participate in the MBDA Community Exchange.