At Your Service Online Tutorial
Online course to help people in frontline customer service positions understand the needs and experiences
of people with disabilities, adjust general customer service standards to meet those needs, develop
basic etiquette for interacting with a customer who has a disability, and ensure compliance with statutes
governing the rights of people with disabilities.
ADA Basic Building Blocks
Self-paced, introductory online course on the Americans with Disabilities Act of 1990 (ADA) that explores the legal requirements and spirit of the ADA.
ADA and Technical Assistance Centers
The ADA and IT Technical Assistance Centers are regionally-based grantees of the US Department of Education whose mission is to provide technical assistance on requirements of the Americans with Disabilities Act and other disability laws and regulations. While Centers still use the term Disability and Business Technical Assistance Centers (DBTACs) to refer to themselves generically, many have adopted a regional name that may include ADA or IT Center, or Technical Assistance Center . Regardless of the name, the core services provided are the same across the country. You may access program, service, and contact information from the ADA and IT Technical Assistance Center homepage at: http://www.adata.org/centers.aspx
Other Technical Assistance Resources
One-Stop Toolkit For Serving People with Disabilities
This website provides accessible and comprehensive tools and information for ETA grantees who provide services that further career and competitive employment goals of individuals with disabilities.
National Center on Workforce and Disability/Adult
Non-profit organization that provides training, technical assistance, policy analysis, and information to improve access for all in the workforce development system.
Success Stories
Success stories contributed by Division of Disability and Workforce Program Grantees demonstrating
promising practices in the provision of services to persons with disabilities
