| Please read these terms and conditions
carefully, they contain important information about your rights
and obligations.
1. Introduction
1.1 Welcome to the Commonwealth Secretariat (The Secretariat).
The service we provide is subject to these terms and conditions.
Please read them carefully before using this website. By accessing
or using this website you agree to be legally bound by these terms
and conditions as they may be modified and posted on our website
from time to time.
1.2 Without prejudice to the above, by using or accessing our
website, you agree to be legally bound by these terms and conditions
of use as they apply to your use of or access to our website.
1.3 If you do not wish to be bound by these terms and conditions
then you may not use our website.
2. Nature of our website
2.1 Our website is a place for you to select and order products
('the Products'). Our website describes the Products in more detail
and as best as we possibly can. If a product offered by the Secretariat
on this site does not fit the description, your sole remedy is
to return the product in unused condition.
2.2 When you visit the website of the Secretariat or send us
email, you are communicating with us electronically and therefore
consent to receive communication from us electronically. This
could be in the form of email, or notices posted on the website.
You agree that all communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing.
3. Buying Products on our website
3.1 To order a product you will need to follow the ordering
procedures set out on our order page. Details of our prices for
the Products, and the procedures for payment are displayed on
our website.
3.2 Any times or dates stated on our website for delivery are
estimates only. All deliveries will be made by independent carrier.
The Secretariat’s distributor will make all reasonable efforts
to deliver goods within the time specified, but the Secretariat
shall not accept liability for any failure within that time. The
risk of loss and the title in the product passes to you upon the
distributor’s delivery to the carrier.
3.3 You must pay by credit or debit card at the time of order.
The price of any Product is the price in force at the date and
time of your order. We may change the price of any Product before
you place an order. We try to ensure that our prices displayed
on our website are accurate but the price on your order will need
to be validated by us as part of the acceptance procedure ( See
Clause 3.4 below). We will inform you if a Product's correct price
is higher than that stated in your order and you may cancel the
order and decide whether or not to order the product at the correct
price. The prices are exclusive of postage and packaging costs.
3.4 The Commonwealth Secretariat is entitled to refuse any order
placed by you. If your order is accepted, we will confirm acceptance
to you by online electronic means ('Confirmation') to the email
address you have given us on registration or on ordering. The
order will then be fulfilled by the date set out in the Confirmation
or, if the Confirmation does not contain such a date, within 28
days. Delivery will be made by an appropriate carrier.
3.5 You undertake that all details you provide to us for the
purpose of purchasing goods or services which may be offered by
us on our website will be correct, that the credit or debit card,
or any electronic cash, which you use is your own and that there
are sufficient funds or credit facilities to cover the cost of
any goods or services.
3.6 Items for sale on this web site are only an invitation to
treat.
3.7 Your are making an offer when placing an order that can be
accepted or declined. The offer is accepted once payment has been
successfully taken for the Product(s) being purchased. For credit
card payments, this will be when your card is debited. For all
other payments, this will be when cleared funds have reached The
Commonwealth Secretariat’s bank account.
3.8 All orders are usually despatched 3 working days after receipt
of the order and cleared payment, and if the book is in stock.
It can take up to 4 weeks for your order to be received depending
on the country of delivery.
4. Returns
4.1 You may return any Products you have purchased within 5 days
of delivery for any reason (including if you simply change your
mind). To do so you must notify us in writing or other durable
medium (including email) within those 5 days. You will then be
entitled to a refund from The Commonwealth Secretariat, which
will be paid as soon as possible, but in any event within 30 days.
You must arrange for and pay the costs of returning the Products
to The Secretariat’s distributor. While in your possession,
you must keep any Products you intend to return to us in good
condition.
4.2 If
- the Product delivered is not what you ordered (including any
Substitute Products); or
- the Product delivered is not of a satisfactory quality;
The Commonwealth Secretariat will, at its option, deliver
to you a replacement Product or refund to you the price paid
and your reasonable costs of returning the Products.
4.3 If you have any complaints, you should direct them to
us via email at publications@commonwealth.int
or by post to the Publications Section, Communication and Public
Affairs Division, The Commonwealth Secretariat, Marlborough
House, Pall Mall, London SW1Y 5HX
5. Modifications to website
5.1 We reserve the right to alter, suspend or discontinue any
aspect of our website or the content or services available through
it, including your access to it. Unless explicitly stated any
new features including new content and/or the sale of new Products
shall be subject to these terms and conditions.
5.2 Please note that although we try to ensure that the content
of our website is accurate, our website may contain typographical
errors and other inaccuracies.
6. Information you provide
6.1 The following applies to any information you provide to us,
for example during any registration or ordering process:
- You authorise us to use, store or otherwise process any personal
information which relates to and identifies you, including but
not limited to your name and address, to the extent reasonably
necessary to provide the services which are available through
our website by us or our successors.
- If you obtain or choose to buy Products through our website
then we may collect information about your buying behaviour and
if you send us personal correspondence such as e-mails or letters
then we may collect this information into a file specific to you,
the various purposes set out in this paragraph and in our privacy
policy shall be known as 'the Purposes'. All such information
collected by us shall be referred to in these terms and conditions
as 'Personal Information'.
- You must ensure that the Personal Information you provide is
accurate and complete and that all ordering or registration details
(where applicable) contain your correct name, address and other
requested details. For more information about how we deal with
your Personal Information, please read our privacy policy.
6.2 By accepting these terms and conditions, you agree to
the processing and disclosure of the Personal Information for
the Purposes as outlined above. If you would like to review
or modify any part of your Personal Information then you should
email us at publications@commonwealth.int
.
6.3 You warrant and undertake that you will not use our website
for any purpose that is illegal or prohibited by these terms
and conditions, including without limitation the posting or
transmitting of any libelous, defamatory, inflammatory or obscene
material. If you breach these terms and conditions then your
permission to use this website terminates immediately without
the necessity of any notice being given to you. We retain the
right to deny access to any person who fails to comply with
these terms and conditions.
7. Security
You are solely responsible in all respects for all use of and
for protecting the confidentiality of any username, email verification
and password that may be given to you or selected by you for use
on our website. You may not share these with or transfer them
to any third parties. You must notify us immediately of any unauthorised
use of them or any other breach of security regarding our website
that comes to your attention.
8. Applicability of Online Materials
8.1 Unless otherwise specified the materials published on our
website are presented solely for your private, personal and non-commercial
use.
8.2 Our website is controlled and operated by us. You assume
total responsibility and risk for your use of our website and
use of all information contained within it.
8.3 We have used our best endeavours to ensure that our website
complies with UK law. However, we make no representations that
the materials on our website are appropriate or available for
use in locations outside the United Kingdom. Those who visit our
website from other locations do so on their own initiative and
are responsible for compliance with all applicable laws. If use
of our website and/or viewing of it, or use of any material or
content on our website or services, or products offered through
our website are contrary to or infringe any applicable law in
your jurisdiction(s), you are not authorised to view or use our
website and you must exit immediately.
8.4 We make no representations and give no warranties, express
or implied that making the Products available in any particular
jurisdiction outside the UK is permitted under any applicable
non-UK laws or regulations. Accordingly, if making the Products
or any part available in your jurisdiction or to you (by reason
of nationality, residence or otherwise) is prohibited, those Products
are not offered for sale to you. You accept that if you are resident
outside the UK, you must satisfy yourself that you are lawfully
able to purchase the Products. The Commonwealth Secretariat accepts
no liability, to the extent permitted by applicable law, for any
costs, losses or damages resulting from or related to the purchase
or attempted purchase of the Products by persons in jurisdictions
outside the UK or who are nominees of or trustees for citizens,
residents or nationals of other countries.
9. Copyright and Monitoring
The contents of our website are protected by international copyright
laws and other intellectual property rights. The owner of these
rights is The Commonwealth Secretariat or other third party licensors.
All product and company names and logos mentioned in our website
are the trade marks, service marks or trading names of their respective
owners, including us. You may download material from our website
for the sole purpose of placing an order with The Commonwealth
Secretariat or using our website as a shopping resource. However,
you may not modify, copy, reproduce, republish, upload, post,
transmit or distribute, by any means or in any manner, any material
or information on or downloaded from our website including but
not limited to text, graphics, video, messages, code and/or software
without our prior written consent, except where expressly invited
to do so, for example in order to complete any test or questionnaire.
10. Linked Sites
The Commonwealth Secretariat makes no representations whatsoever
about any other websites which you may access through our website
or which may link to our website. When you access any other website
you understand that it is independent from The Commonwealth Secretariat
and that we have no control over the content or availability of
that website. In addition, a link to any other site does not mean
that The Commonwealth Secretariat endorses or accepts any responsibility
for the content, or the use of, such a website and shall not be
liable for any loss or damage caused or alleged to be caused by
or in connection with use of or reliance on any content, goods
or services available on or through any other web or resource.
Any concerns regarding any external link should be directed to
its website administrator or web master.
11. Availability of our website
We will try to make our website available but cannot guarantee
that our website will operate continuously or without interruptions
or be error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our
website and, in particular, you must not attempt to circumvent
security, tamper with, hack into, or otherwise disrupt any computer
system, server, website, router or any other Internet connected
device.
12. Limitation of Liability
12.1 We exclude all other express or implied terms, conditions, warranties,
representations or endorsements whatsoever with regard to any products
(including without limitation the Products), our website or any
information or service provided through our website.
We will do our best to ensure that all materials and information
published on our website are accurate, but please note that all
materials and information on our website are provided on an as is
and ‘as available’ basis and you assume total responsibility
and risk for your use of our website and use of all information
contained within it.
12.2 We accept no liability for any indirect or consequential
loss or damage, or for any loss of data, profit, revenue or business
(whether direct or indirect), however caused, even if foreseeable.
In circumstances where you suffer loss or damage arising out of
or in connection with the viewing, use or performance of our website
or its contents other than as a direct result of purchasing Products
(which shall be subject to the exclusions and limitation of liability
set out in these terms and conditions), we accept no liability
for this loss or damage (except where we have been negligent)
whether due to inaccuracy, error, omission or any other cause
and whether on the part of The Commonwealth Secretariat or our
servants, agents.
12.3 If we are liable to you for any reason, our liability will
be limited to the amount paid by you for the Product concerned.
This limit does not apply to any liability we may have for death
or personal injury resulting from our negligence or for our fraudulent
misrepresentation.
12.4 You are responsible for ensuring that your computer system
meets all relevant technical specifications necessary to use our
website and is compatible with our website. You also understand
that we cannot and do not guarantee or warrant that any material
available for downloading from our website will be free from infection,
viruses and/or other code that has contaminating or destructive
properties. You are responsible for implementing sufficient procedures
and virus checks (including anti-virus and other security checks)
to satisfy your particular requirements for the accuracy of data
input and output.
12.5 The limitations and exclusions in this clause do not affect
your non-excludable statutory rights and only apply to the extent
permitted by applicable law.
13. General
13.1 We may assign, novate or subcontract any or all of our rights
and obligations under these terms and conditions at any time.
13.2 We may alter these terms and conditions from time to time
and post the new version on our website, following which all use
of our website will be governed by that version. You must check
the terms and conditions on the website regularly.
13.3 These terms and conditions together with the privacy policy,
any order form and payment method instructions, if any, are the
whole agreement between you and The Commonwealth Secretariat.
You acknowledge that you have not entered into this agreement
in reliance upon any warranty or representation made by The Commonwealth
Secretariat or any other person and you irrevocably and unconditionally
waive any rights to claim damages and /or rescind these terms
and conditions by reason of misrepresentation (other than a fraudulent
misrepresentation) that is not contained in the terms and conditions,
privacy policy, order form and payment method instructions.
13.4 If any provision or term of these terms and conditions
shall become or be declared illegal, invalid or unenforceable
for any reason whatsoever, such term or provision shall be divisible
from the other terms and conditions and shall be deemed to be
deleted from them.
13.5 These terms and conditions and your use of our website
are governed by English law and you submit to the non-exclusive
jurisdiction of the English court.
13.6 Except in respect of payment obligation, neither you nor
The Commonwealth Secretariat will be held liable for any failure
to perform any obligation to the other due to causes beyond your
or The Commonwealth Secretariat's respective reasonable control.
13.7 Failure or delay by either party enforcing an obligation
or exercising a right under these terms and agreement does not
constitute a waiver of that obligation or right.
13.8 These terms and conditions do not confer any rights on
any person or party (other than you and/or us) pursuant to the
Contracts (Rights of Third Parties) Act 1999.
14. Notices
14.1 All notices shall be given:
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