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Federal Agency Contacts
For additional information or to file a complaint about a bank, savings and loan, credit union, or other financial institution, contact one of the following federal agencies, depending on the type of institution.
All phone numbers in this list that begin with the area code 800, 866, 877, and 888 are toll free.
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Phone: 888-851-1920
TDD: 877-766-8533
Fax: 877-888-2520
E-mail: ConsumerHelp@FederalReserve.gov
Federally insured state-chartered banks that are not members of the Federal Reserve System
Federal Deposit Insurance Corporation (FDIC)
Consumer Response Center
2345 Grand Blvd., Suite 100
Kansas City, MO 64108
Phone: 877-ASK-FDIC (275-3342)
E-mail: consumeralerts@fdic.gov
National banks and national-bank-owned mortgage companies 1
Office of the Comptroller of the Currency (OCC)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Phone: 800-613-6743
Fax: 713-336-4301
E-mail: customer.assistance@occ.treas.gov
Also see Answers & Solutions for Customers of National Banks.
Savings and loan associations 2
Office of Thrift Supervision (OTS)
Consumer Affairs
1700 G Street NW
Washington, DC 20552
Phone: 800-842-6929
TDD: 800-877-8339
Federally chartered credit unions 3
National Credit Union Administration (NCUA)
Office of Public and Congressional Affairs
1775 Duke Street
Alexandria, VA 22314
Phone: 800-755-1030
Fax: 703-518-6409
E-mail: consumerassistance@ncua.gov
For state-chartered credit unions, contact the regulatory agency in the state in which the credit union is chartered.
Small businesses
Small Business Administration (SBA)
Consumer Affairs
409 3rd Street SW
Washington, DC 20416
Phone: 800-U-ASK-SBA (827-5722)
TDD: 704-344-6640
E-mail: answerdesk@sba.gov
Finance companies, stores, auto dealers, mortgage companies, and other lenders, and credit bureaus
Federal Trade Commission (FTC)
Consumer Response Center-240
600 Pennsylvania Avenue NW
Washington, DC 20580
Phone: 877-FTC-HELP (382-4357)
TDD: 866-653-4261
Also see Fighting Back Against Identity Theft.
Fair lending and fair housing issues
U.S. Department of Justice (DOJ)
950 Pennsylvania Avenue NW
Washington, DC 20530
Phone: 202-514-3301
Complaints involving housing discrimination
Complaints involving other matters
Department of Housing and Urban Development (HUD)
Office of Fair Housing and Equal Opportunity
451 7th Street SW
Washington, DC 20410
Phone: 800-669-9777
TDD: 800-927-9275
Brokerage firms, mutual fund companies, and investment advisers
Securities and Exchange Commission (SEC)
Complaint Center
100 F Street NE
Washington, DC 20549
Phone: 202-551-6551
Fax: 202-772-9295
Commodity brokers, commodity trading advisers, commodity pools, and introducing brokers
Commodity Futures Trading Commission (CFTC)
Division of Enforcement
1155 21st Street NW
Washington, DC 20581
Phone: 866-366-2382
Footnotes
1. National banks are banks with "National" in their name or "N.A." after the name. Return to text
2. Federally chartered and some state-chartered associations. Return to text
3. Credit unions with "Federal" in their name. Return to text
