ACD/Labs Technical Support
Submit your questions online! If you have found bugs or have some improvements to propose please tell us.
Telephone Support is available from 9 AM to 5 PM EST, Monday to Friday, excluding holidays, for all customers of ACD/Labs software. Our toll-free line (Canada & U.S.) is 800-304-3988 and our local line is (416) 368-3435. Extended telephone support, until 8 PM EST (5 PM PST) is available to our Maintenance Subscribers. Check our Support Availability for Canadian holidays. Check our Support Availability for Canadian holidays.
With the impending release of version 11 desktop applications, users should consider the End of Life policy with regards to the availability of updates and Technical Support for their software.
Currently there is a critical bug that has been identified in version 11 of MS Processor that affects:
- MS Processor
- MS Manager
- MS Manager Suite
- IntelliXtract
That prevents the proper import of some MDS/Sciex Analyst (.wif) data files. This is fixed in the latest upgrade. More...
Resources for our Commercial Customers
Please visit our Training Center to find out how to get the most out of your software.
Please be sure to read our End-of-Life and Maintenance Contracts policy to plan your support requirements in the future.
ACD/Online Updater allows users to update all ACD/Labs software programs simultaneously. Online Updater is incorporated with all shipping versions of our software.
Got a question? Check the FAQ page for answers!
For help getting started with the software, see our Movies on key features of the software.
Participate in the ACD/Labs Freeware Forum to ask other users questions that you have (and you can share your wisdom, too)!
See our Application Notes - documents aimed at demonstrating specific applications of software features.
Resources for I-lab Users
If your question concerns ACD/I-Lab, visit the I-Lab FAQs page or the I-Lab Mac Users page.
Submit your questions online!
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