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18-12. State tracking of consumer satisfaction

State Activities

NO CHANGE IN OBJECTIVE
(Data updated and footnoted)
18-12. Increase the number of States and the District of Columbia that track consumers’ satisfaction with the mental health services they receive.
Target: All States and the District of Columbia.
Baseline: 401 States tracked consumers’ satisfaction with the mental health services they received in 2002.1
Target setting method: Total coverage.
Data source : Uniform Reporting System (URS), SAMHSA.
1 (Baseline and baseline year revised from 36 and 1999 after November 2000 publication)

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