Solving Constituent Problems

One of my most important duties as your Congressional Representative is to assist you when dealing with federal agencies. My staff and I are ready to help you cut through the “red tape” and secure the services and benefits paid for by our tax dollars. Constituents most commonly approach my staff for help when they do not receive a timely response from a federal agency, when they wish to appeal a decision, or if they have misplaced important documents. Examples of federal agencies that we work with include the United States Citizenship and Immigration Service (USCIS), the Social Security Administration (SSA), and the United States Department of Veterans Affairs (VA), among many others.

How To Open A Case

Determine whether your issue is something my office can assist you with. Check this quick list of frequently asked questions to determine whether or not an answer to your question is already there. Prepare to open a case with my office. Mail, fax or deliver all of your documentation to my Kew Gardens or Brooklyn office:

Office of Rep. Anthony Weiner
80-02 Kew Gardens Road
Suite 5000
Kew Gardens, NY 11415
Phone: 718-520-9001
Fax: 718-520-9010

Office of Rep. Anthony Weiner
1800 Sheepshead Bay Road
Brooklyn, NY 11235
Phone: 718-743-0441
Fax: 718-743-7247

Once we receive your casework request and documentation, please allow three business days for a member of my casework team to contact you regarding your concern.

Casework FAQ

One of the most important jobs I have is helping my constituents when they are having problems with federal agencies. Here are a few quick questions to help you determine whether I can assist you with your case:

Does the case you are concerned about involve you?
Due to privacy laws, I must have the written consent of my constituent in order to make an official inquiry. However, I will be happy to listen to your concerns regarding a constituent who is having difficulty. Please contact my office and outline the situation so that we can determine whether we may be of assistance. My office can then contact the constituent directly to obtain their written consent.

Is your situation a legal dispute?
As a member of the Legislative Branch, I am unable to become involved in court cases or legal issues. This restriction is due to the Separation of Powers as outlined in the Constitution. This restriction applies to both civil and criminal matters

Is your case within the agency’s normal processing time?
It is rare that a case can be “sped up” for any reason other than extreme hardship. If you believe your situation merits more rapid processing, please contact my district office. My staff will discuss your situation and help you determine the proper strategy. Once you have asked yourself these questions and determined that your case is something I can assist you with, please feel free to contact my office via telephone, fax, U.S. postal service, email or in person. If I can assist you, you must complete a privacy release so that my office is able to initiate an agency inquiry on your behalf.

What assistance can you expect from my office?
My office is here to assist constituents with problems involving a federal agency. Although I am unable to ensure a specific outcome regarding a particular case, I may make inquiries as to the status of your case, obtain additional information, or direct you toward appropriate resources or services. My role is to assure you a fair and thorough review of your case, and to seek a timely response from the agency. If you are still unsure whether I can assist you with your case, please contact my district office. My staff will discuss your situation with you and work with you to determine the best course of action.

Casework Links

United States Citizenship and Immigration Services (USCIS) homepage gives information about USCIS services and benefits, current USCIS laws and regulations, and allows you to download or request USCIS forms.

Department Of State homepage offers information about how to obtain passports, visas and other travel information.

Social Security Administration (SSA) homepage has information about benefits and services including Medicare.

Internal Revenue Service (IRS) homepage gives a countdown to April 15th. In a surprisingly fun format, you can find out more about filing your taxes and getting forms and other IRS products.

Office Of Workers’ Compensation Program (OWCP) homepage has descriptions of the various workers' compensation programs under the Department of Labor: federal employees’ compensation, coal miners' compensation, longshoreman and harbor workers' compensation.

Equal Employment Opportunity Commission (EEOC) homepage provides both employees and employers with information on the federal laws prohibiting job discrimination, how to file a claim, employer training and more.

Office Of Personal Management (OPM) homepage provides information to current and retired federal employees.

Merit Systems Board (MERIT) homepage provides information on the board which hears appeals of federal employees of dismissals and other major personnel actions.

National Personnel Records Center (NPRC) homepage provides information on their agencies’ services which include access to military and civilian personnel records.