Online Bookstore Information and FAQs
More questions? Please contact us. Other FAQs The Graduate School Bookstore is now online. In partnership with Specialty Books, Inc., we offer a wider range of titles and expedited services. Founded over 20 years ago, Specialty Books, Inc., is a pioneer in course materials fulfillment and has a proven track record of delivering high-quality service to students. FREQUENTLY ASKED QUESTIONS How do I order books online? To order books for any Graduate School classes, visit the Specialty Books Online Bookstore. You can order from this site 24/7. Do I have to order online, or do I have other options? In addition to ordering online, you can: Does Specialty Books offer used books? Absolutely. As a division of one of the largest wholesale textbook distributors in the country, Specialty Books has access to that inventory. If used books are available, you’ll have the choice of ordering new or used. Used texts can save you 25% off the current new book price. In order to maximize your textbook investment, Specialty Books provides you with an opportunity to sell your books for cash, allowing you to get some financial return while providing other students the benefit of a recycled book. The best source of used books for Specialty Books is Graduate School students. Is there a buyback program? Specialty Books conducts a buyback program online, or by phone, fax or e-mail (buyback@specialty-books.com) Read more about the Specialty Books buyback program. How do I get my order? Orders are shipped within 24 hours after receipt of payment (via credit card, check or money order) or verification from the Graduate School (listed on government P.O.). Methods used to ship your order include flat-rate shipping via UPS (the bookstore's preferred carrier), USPS Media Mail and Federal Express. Read more about shipping. What if I have a problem or a question? Specialty Books' toll-free phone (800-466-1365) and e-mail customer support services (info@specialty-books.com) include order tracking, resolving order issues and handling questions about returns and refunds. A live, online chat feature is also available through the online bookstore so that questions and problems can be quickly handled. Read more about the online chat. What is Specialty Book's refund policy? Full refunds, excluding shipping and handling charges, are available to students who return textbooks within 14 calendar days of the start of classes or within 14 calendar days of the date the textbook was shipped, whichever comes later. Read more about Specialty Books return policy. View Specialty Books FAQ Back to Bookstore |