| |
How to Contact NERSC
| Technical Questions, Account Support, Computer Operations |
1-800-666-3772 (or 1-510-486-8600)
Computer Operations = menu option 1
Account Support = menu option 2
High Performance Computing Consulting = menu option 3
|
| General Information |
| 1-800-847-6070 (or 1-510-486-7612) |
| NERSC Director |
Services Department |
Public information |
NERSC Staff Members |
Kathy Yelick
NERSC Director
Berkeley Lab, MS 50B4224
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: kayelick@lbl.gov
phone: (510) 495-2431
fax: (510) 486-4300
|
Francesca Verdier
Services Department Head
Berkeley Lab, MS 943-256
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: fverdier@lbl.gov
phone: (510) 486-7193
fax: (510) 486-4316
|
Jon Bashor
NERSC Communications
Berkeley Lab, MS 50B4236
1 Cyclotron Road
Berkeley, CA 94720-8148
USA
email: jbashor@lbl.gov
phone: (510) 486-5849
fax: (510) 486-4300
|
Contact information for NERSC staff members is available
from Berkeley Lab Directory Services.
|
| Issue/Topic | Contact Info |
|---|
| Passwords, account issues |
support@nersc.gov
1-800-66-NERSC (USA), (510) 486-8600, menu option 2
M-F, 8 a.m. - 5 p.m. Pacific Time
For password changes or login failures reset during non-business hours, contact NERSC Computer Operations,
1-800-66-NERSC (USA), (510) 486-8600, menu option 1
|
| Technical questions |
consult@nersc.gov
1-800-66-NERSC (USA); (510) 486-8600 menu option 3
M-F, 8 a.m. - 5 p.m. Pacific Time
On-Line Help Desk
|
| PDSF |
Fill out a
"PDSF Support Request Form (not for seaborg)" on the Web.
If the Web interface does not work, please call:
1-800-66-NERSC (USA); (510) 486-8600 menu option 3
M-F, 8 a.m. - 5 p.m. Pacific Time
|
| Urgent issues during non-business hours, computer status information
(Computer operations (24-hours))
|
operator@nersc.gov
1-800-66-NERSC (USA), (510) 486-8600, menu option 1
7 days a week, 24 hours a day |
| Computer security |
security@nersc.gov; for urgent security issues 24x7, call
Computer Operations (see above).
|
| All other questions, issues, or requests, including those regarding
NIM, allocations, NERSC servers, etc.
|
consult@nersc.gov
1-800-66-NERSC (USA); (510) 486-8600 menu option 3
M-F, 8 a.m. - 5 p.m. Pacific Time
On-Line Help Desk
|
| Web-related questions or feedback: |
webmaster@nersc.gov |
| Network questions: |
consult@nersc.gov (8-5 weekdays,
Pacific time),
operator@nersc.gov (24x7),
1-800-66-NERSC.
|
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