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Security Services


Background Investigations

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 301-443-2714; security@psc.hhs.gov

PSC’s Division of Security and Emergency Services provides comprehensive background investigations that comply with both customer and Homeland Security Presidential Directive 12 (HSPD-12) requirements.

Services offered include:

  • Reviewing personnel suitability and security forms for accuracy and forwarding cases to the Office of Personnel Management (OPM) for investigation
  • Preparing preemployment security investigation waivers
  • Initiating preemployment security investigations and reinvestigations as required
  • Fingerprinting both Federal employees and contractors
  • Debriefing outgoing personnel
  • Adjudicating personnel suitability cases
  • Verifying background investigations for issuance of Personal Identity Verification cards
  • Serving as HSPD-12 registrar and adjudicator

Performance: 90% of personnel suitability and security forms will be submitted to OPM within 5 business days of receipt.

95% of personnel suitability cases will be adjudicated within 30 business days of receipt of case records from OPM.

Rate: $172.44 per request*

*Plus cost of OPM investigation

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Digital Fingerprinting and Special Agency Checks

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 301-443-2714; security@psc.hhs.gov

The Division of Security and Emergency Services (DSES) offers à la carte electronic and digitally scanned fingerprint services for Federal Agency employees and contractors.

Note: Electronic and digitally scanned fingerprint services are included as part of the full-service background processing package.

Performance: 90% of submitted electronic fingerprints will be classifiable.

95% of fingerprint results returned to DSES from the Office of Personnel Management (OPM) will be provided to the customer within 3 business days of receipt.

Rate: $29.41 per request*

*Plus actual cost of OPM investigation

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Personal Identity Card Issuance and Homeland Security Presidential Directive 12 (HSPD-12) Services

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 301-443-2714; security@psc.hhs.gov

PSC’s Division of Security and Emergency Services provides end-to-end and tailored programs that help Agencies meet HSPD-12 requirements in a timely manner.

Services offered include:

  • HSPD-12 enrollment
  • Registration for Personal Identity Verification (PIV) card credentialing
  • Networked portable systems
  • Integration of physical access control systems

Performance: 95% of all properly received requests will be scheduled for creation within 3 business days of receipt of request.

95% of all PIV cards properly created will be scheduled for issuance within 4 business days of receipt of card.

100% of all issuances will be properly verified using two proper forms of identification from the I-9 list.

Rate: $29.94 per HSPD-12-compliant credential (badge)

*Plus cost of OPM investigation

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Physical Security and Emergency Operations Services

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 301-443-2714; security@psc.hhs.gov

Protecting personnel, facilities, and critical infrastructure is a key responsibility of every Federal Agency. The Division of Security and Emergency Services understands physical security and emergency requirements and offers comprehensive services to ensure that customer Agencies have the best protection possible.

Services offered include:

Security Equipment

  • A wide variety of access control and standalone monitoring systems (i.e., motion sensors, door contacts, and high-temperature alarms)
  • Intercoms and Closed Circuit Television
  • Development of program requirements and statements of work
  • Issuance of requests for proposals of new equipment, procurement of new equipment, and oversight for installation of new equipment
  • 24/7 monitoring and maintenance of systems
  • Installation and monitoring of security systems including access control systems compliant with Federal Information Processing Standards Publication 201, intrusion detection systems, and facility-hardening programs

Contract Guards

  • Trained and certified contract guards for a variety of roles including access control, perimeter surveillance, roving patrols, and personal protection
  • Development of guard posts to meet the certification of the U.S. Department of Homeland Security (DHS) and to balance customer needs and requirements
  • Development and maintenance of protocols for implementing the DHS National Alert Level (Green, Blue, Yellow, Orange, or Red)
  • Guards and services for special events

Emergency Operations

  • Emergency notification and accountability programs
  • Comprehensive Continuity of Operations and Business Continuity planning

Performance: 95% of all projects will be completed within the agreed-upon schedule.

95% of security incidents will be responded to within 30 minutes.

90% of all permanent guard posts will be filled and guard post orders prepared within 1 week of request.

Rates: Parklawn Building (delegated buildings): $5.35 per ft2 per year

Outbuildings: Actual costs plus 7% fee

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Security Assessments and Consultation

Provided by Administrative Operations Service

Offered to: All Federal Agencies
Contact: 301-443-2714; security@psc.hhs.gov

Each Federal building possesses vulnerabilities that affect security. Security measures that mitigate these vulnerabilities must be identified and solutions developed that will reduce risks to life and property. The Division of Security and Emergency Services assesses and evaluates these vulnerabilities and offers plans and strategies to eliminate them.

Assessment services offered include:

  • Site-specific physical security assessments that determine threats, vulnerabilities, consequences, and risks
  • Recommendations for areas deemed below security-level standards
  • Follow-up surveys based upon the building security level as defined in the U.S. Department of Justice’s “Vulnerability Assessment of Federal Buildings” study and the Interagency Security Committee Facility Security Level Determination document

Consultation services include guidance on:

  • All security matters including:
    - Access control protocols and systems
    - Standard operating procedures
    - Guard post orders
    - U.S. Department of Homeland Security and General Services Administration requirements
    - Homeland Security Presidential Directive 12
    - Continuity of Operations planning and exercises
    - Emergency Operations planning and exercises for emergency notification and personnel accountability programs
  • Privacy Act restrictions
  • All personnel security matters, including:
    - Administration of foreign travel and visitation
    - Customer briefings
    - Development of tailored procedures for administering customers’ personnel security programs

Performance: 95% of customer requests for consultation or assessments will be acknowledged within 1 business day of request.

95% of consultations or assessments will be completed within the agreed-upon timeframe.

Rate: $115.08 per hour*

*Plus overtime costs, travel, per diem, material, maintenance fees, and other related expenses

Note: Costs for physical security assessments and physical security consultations are included in “Physical Security” for Parklawn Building occupants.

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