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2005 survey results

Response Summary
Demographics
Overall Satisfaction
All Satisfaction Ratings
Hardware
Software
Visualization &
  Data Analysis
HPC Consulting
Services &
  Communications
Web Interfaces
Training
Comments

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Text of the 2005 NERSC User Survey

Responses can no longer be submitted.

Section 1: User Information
What NERSC resources do you use?
Seaborg (IBM SP) PDSF (Linux cluster) HPSS (Mass storage)
Jacquard (Linux cluster) DaVinci (SGI Altix) Grid services
Consulting services Account support services Visualization services
NERSC web site (www.nersc.gov) NERSC CVS server 24x7 computer operations support
NIM (Accouting web interface)
How long have you used NERSC?
less than 6 months 6 months - 3 years more than 3 years
What desktop systems do you use to access NERSC? Check all that apply.
UNIX Systems
Linux
Sun Solaris
IBM AIX
Compaq Tru-64
HP HPUX
SGI IRIX
Other
PC Systems
Windows XP
Windows 2000
Windows ME/98
Windows 95
Windows 3x
DOS
Other
Mac Systems
MacOS
OS X
Other
Other
Where do you perform data analysis and visualization of data produced at NERSC?
All at NERSC Most at NERSC
Half at NERSC, half elsewhere Most elsewhere
All elsewhere I don't need data analysis or visualization
Section 2: Overall Satisfaction with NERSC
Please rate:How satisfied are you?How important is this to you?
Overall satisfaction with NERSC
Consulting and Support Services
Available Computing Hardware
Hardware management and configuration
Mass storage facilities
Available Software
Software management and configuration
Network connectivity
Data analysis and visualization facilities
Security
Please rate:How satisfied are you?How important is this to you?
NERSC security
Visualization and Data Analysis
Are your data analysis and visualization needs being met? In what ways do you make use of NERSC data analysis and visualization resources (DaVinci, serial queues on Seaborg, visualization software, working with the visualization group, consulting help, etc). In what ways should NERSC add to or improve these resources?
Section 3: Hardware Resources
IBM SP: Seaborg
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
What is the maximum number of processors your code can effectively use for parallel computations (maximum concurrency)?
Opteron Linux Cluster: Jacquard
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
What is the maximum number of processors your code can effectively use for parallel computations (maximum concurrency)?
Parallel Distributed Systems Facility: PDSF
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Batch wait time
Batch queue structure
Ability to run interactively
Disk configuration and I/O performance
What is the maximum number of processors your code can effectively use for parallel computations (maximum concurrency)?
High Performance Storage System: HPSS
Please rate:How satisfied are you?
Overall satisfaction
Uptime (Availability)
Reliability (data integrity)
Data transfer rates
Data access time
User interface (hsi, pftp, ftp)
NERSC Servers
Please rate:How satisfied are you?
Visualization server: DaVinci
CVS server: cvs.nersc.gov
NERSC Network
Please rate:How satisfied are you?
Network performance within NERSC (e.g. Seaborg to HPSS)
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)
If you would like to comment on NERSC hardware resources, please do so here:
Section 4: Software
IBM SP: Seaborg
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
Visualization software
Jacquard
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
Visualization software
Parallel Distributed Systems Facility: PDSF
Please rate:How satisfied are you?
Software environment
Fortran compilers
C/C++ compilers
Applications software
Programming libraries
Performance and debugging tools
General tools and utilities
NERSC Servers
Please rate:How satisfied are you?
DaVinci: visualization software
NERSC Grid Resources
Please rate:How satisfied are you?
Access and authentication
File transfer
Job submission
Job monitoring
If you would like to comment on NERSC's software resources, suggest improvements, or list future needs, please do so here:
Section 5: High Performance Computing Consulting
Please rate:How satisfied are you?
Consulting overall
Quality of technical advice
Timely initial response to consulting questions
Followup to initial consulting questions
Amount of time to resolve your issue
Software bug resolution
If you would like to comment on NERSC consulting please do so here:
Section 6: Services
Account, help desk, and special services NERSC provides to users
Please rate:How satisfied are you?How important is this to you?
Account support
Allocations process
Computer and network operations support (24x7)
Visualization services
E-mail lists
NERSC CVS services
Response to special requests (e.g. disk quota increases, etc.)
Communication with NERSC
The following questions relate to how you keep informed of NERSC changes and current issues.
Please rate:How useful is this to you?
Announcements web archive (www.nersc.gov/nusers/announcements/)
MOTD (Message of the Day)
E-mail announcements
Phone calls from NERSC
Do you feel you are adequately informed about NERSC changes?
Yes No
Are you aware of major changes at least 1 month in advance?
Yes No
Are you aware of software changes at least 7 days in advance?
Yes No
Are you aware of planned outages 24 hours in advance ?
Yes No
If you would like to comment on NERSC services or request additional services please do so here:
Section 7: Web Interfaces
NERSC web site (www.nersc.gov)
Please rate:How satisfied are you?
NERSC web site overall
Ease of finding information
Timeliness of information
Accuracy of information
Other NERSC web interfaces
Please rate:How satisfied are you?
NIM web interface (nim.nersc.gov)
On-line help desk (help.nersc.gov)
Searching (search.nersc.gov)
If you would like to comment on the NERSC web site or other web interfaces, please do so here:
Section 8: Training
Please rate:How satisfied are you?How useful is this to you?
Web tutorials (www.nersc.gov/nusers/help/tutorials/)
New User's Guide (www.nersc.gov/nusers/help/new_user/)
NERSC classes: in-person
NERSC classes: remote web-based
What method(s) of training would you like NERSC to offer? (Check all that apply)
Web documentation Web tutorials on specific topics In-person classes at your site
Live classes on the Access Grid Live web broadcasts with teleconference audio Live classes at LBNL
If you would like to comment on NERSC training or request additional training topics or methods please do so here:
Section 9: Comments
Your comments about NERSC overall
What does NERSC do well; why do you compute at NERSC? (What aspects of NERSC are you most pleased with?; what are the reasons NERSC is important to you?)
What should NERSC do differently? (How can NERSC improve?)
How does NERSC compare to other centers you have used? List the center(s) you are comparing us to. (What do other centers do that NERSC should do?)
Computing Sciences | Computational Research Division | ESnet
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