Lately, there has been talk about the "quality journey" in FHWA. Quality isn't new in FHWA; we have long been devoted to working with our partners to provide high-quality highway transportation to users and all those affected. And it won't be over, not for a long time, not ever. Getting better - continuous improvement - is always going to be the goal.
The National Highway System is going to provide the future focus for applying quality improvement ideas, practices, approaches, and new technology.
To help us focus on quality, we're going to need a road map for the journey. The principles and guides, proven by their use throughout the public and private sectors in their pursuit of quality, are reflected in the parts of the arrow diagram. It all fits together:
The FHWA Quality Council, established in February 1995, will be a catalyst for quality improvement activities at all levels and in all parts of the agency. The council, which is chaired by the executive director and includes leaders from headquarters and field offices, will:
The quality journey promises to be a great trip for everyone, with opportunities for leadership and satisfaction all around.
Anthony R. Kane, Chairman Executive Director Federal Highway Administration (202) 366-2242 |
Joseph S. Toole, Director Office of Technology Applications (HTA-1) Federal Highway Administration (202) 366-9218 |
Gerald
L. Eller, Director Office of Engineering (HNG-1) Federal Highway Administration (202) 366-4853 |
Leon J. Witman, Regional Administrator Federal Highway Administration KOIN Center, Suite 600 222 S.W. Columbia Street Portland, OR 97201 (503) 326-2048 |
Thomas
O. Edick, Administrator Federal Lands Highway Office (HFL-1) Federal Highway Administration (202) 366-9494 |
Dwight A. Horne, Division Administrator Federal Highway Administration 628-2 Hebron Avenue, Suite 303 Glastonbury, CT 06033 (203) 659-6703 |
Madeleine S. Bloom, Director Office of Policy Development (HPP-1) Federal Highway Administration (202) 366-0587 |
Dennis C. Cook, Division Administrator Federal Highway Administration 249 Cumberland Bend Drive Nashville, TN 37228 (615) 736-5394 |
Michael F. Trentacoste, Director Office of Program Management Support (HPS-1) Federal Highway Administration (202) 366-5370 |
Larry S. Bonine, Director Arizona Department of Transportation 206 S. 17th Avenue Phoenix, AZ 85007 (602) 255-7226 |
Charles
J. Nemmers, Director Office of Engineering and Highway Operations Research and Development (HNR-1) Federal Highway Administration (703) 285-2001 |
Hal
Kassoff, Administrator Maryland State Highway Administration 707 North Calvert Street Baltimore, MD 21203 (410) 333-1111 |
Michael J. Vecchietti, Director Office of Information and Management Systems (HMS-1) Federal Highway Administration (202) 366-9062 |
Fred Jones is chief of the Information Resources and Analysis Division of FHWA's Office of Information and Management Services. He provides staff coordination support for the Quality Council.
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