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Frequently Asked Questions
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Library Content Questions Circulation Questions
Reports Questions Document Delivery Questions
Reference/Research Questions Library Transformation Questions
Access to the Library and Building Hours
  • Library staff hours:
    • The Library is normally staffed Monday through Friday, from 8:00am to 4:00pm. We are one-deep in most services; therefore there will be interruptions in services on Fridays and on days when personnel have planned or unplanned absences
  • NM Technical Library
    • Located in Technical Area I in Building 804. You need to be cleared or have a cleared escort to enter the Technical Area
    • Books and Circulation Desk are in Room 10
    • The Reference Librarian is in Room 8
    • Reports are in the Vault (Room 100) by appointment only (505) 845-8187
    • The building is open during normal security hours, Monday through Friday, 6am to 6pm
    • The Library can be accessed after normal work hours. The building can be opened with key request from Security after hours and on the weekends (505) 844-4657
    • The CyberLibrary is open in Building 858 South/mezzanine to assist Library patrons
Library Content Questions back to top
  • How do I find online journals?
    • we recommend using the Online Journals link located on the navigation menu on the left side of the Library's web pages
    • you can bookmark favorite journals in your web browser
    • more information about vendor restrictions, acquiring articles to journals, and setting up alerts can be found on our journals page
  • How do I find SAND reports?
    • Information about searching for SAND reports can be found the Library's Reports page
    • A comprehensive way to find SAND reports is through the Online Catalog link located on the navigation menu on the left side of the Library's web pages. From there you can search by the report number (if known), title, keyword, or author (or any combination)
    • If you are positive a report exists, but are not having any luck, then send a request to librpts@sandia.gov with all the information you know about the report and the Technical Library Reports Management Team will research it for you
  • How do I suggest that the Library purchase additional content or resources?
    • If you are offering a project and task for the Library to procure a book for the Library's circulating collection, then please send the information (P/T, title, author) to libdoc@sandia.gov
    • If you are interested in funding site wide access to an online resource, email libecontent@sandia.gov with the resource and we will obtain a rough estimate for you. We manage several customer-funded subscriptions currently. Customers are always asked each year whether they wish to continue the financial support of the content.
    • If you wish to request that the Library consider an addition to the content and resources that it manages, please send the information (title, author, publisher, estimated cost, intended audience) to libecontent@sandia.gov. Please note that there are limited funds for the content the Library manages. To add new content generally means that other content will need to be discontinued. The period whereby the Technical Library and the Library Board review the current content and proposed additions is in the April-May timeframe of each year.
  • Who do I call if I am having access problems to online resources?
    • Check the Library's home page for known outages
    • Send an e-mail to libecontent@sandia.gov and provide as much detail as you can about the problem. This account is checked frequently throughout the day and you will get a response
  • Can I donate books/SAND reports to the Library?
Circulation Questions back to top
  • Detailed information included in the Circulation Information page:
    • finding library materials
    • returning books
    • renewing books
    • requesting books
  • Detailed information included in the library account page:
    • your profile (which you can update)
    • see what you have checked out
    • hold requests and their status
Reports Questions back to top
  • Detailed information included on the Reports Information page:
    • how to locate a report
    • information about externally generated reports
    • how to get a copy of a report
    • how to review a report
    • how to return a report
    • how Need-to-Know is determined
    • information about charging for services
Document Delivery Questions back to top
  • Detailed information included on the Document Delivery information page:
    • How to get books and articles not found in the Technical Library
    • How to return books borrowed (interlibrary loan) from another library
    • Why I have to pick up and drop off interlibrary loan books in person
    • Turn-around for document delivery services
    • Charges for document delivery services
    • How to purchase work-related materials
Reference/Research Questions back to top
  • Detailed information included on the Reference Services information page:
    • how to request a literature search
    • how to navigate/search library online resources
    • availability of librarians for help with large, on-going projects
    • charges for services
Library Transformation/Transition Questions back to top
Have a question you don't see answered? Please email your question libweb@sandia.gov.
last updated on December 23, 2008
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