Our Web pages and documents are best viewed with Microsoft Internet Explorer 5.0 or higher, Netscape Navigator 4.78 or higher, Firefox 1.5 or higher, Mozilla 1.7 or higher, or Safari 1.2 or higher.  Most pages of this Web site use JavaScript, tables, and frames which may not display correctly on older browsers.  

For example, when accessing your personal account information from our secure server, your browser must support Secure Sockets Layer (SSL) and 128-bit encryption.  Older browsers generally cannot support the security features needed to view personal account information and, in some cases, have been known to cause distortion of the information on the screen.  All the TSP forms and publications on this Web site are in Adobe Acrobat Portable Document Format (PDF).  The PDF files require the Adobe Acrobat PDF Reader (or a compatible) browser plug-in for viewing and printing.  The interactive Asset Allocation pie charts of the individual L Funds are in Flash and require the Macromedia Flash Player browser plug-in, version 6.0 or higher.

2.  Why Do I Need To Clear My Cache?

Even though pages on this Web site are updated regularly, you may be viewing old information if your browser's cache (pronounced "cash," a type of electronic memory) is not being cleared as frequently as it should be.

Generally, the first time you enter a Web address, your browser goes to the Internet to get the information you are requesting and temporarily stores it in the cache.  When you request information at the same address again, your browser goes to the cache first, rather than directly to the Internet, to retrieve the information.  For this reason, the information stored in the cache may be outdated.

To avoid getting stale information, start by clicking the Refresh/Reload button on your tool bar.  This will clear out the old information for your current session and bring in fresh information from the Internet.  We recommend that you set your browser so that the cache is automatically cleared out frequently and your system is always retrieving fresh information directly from the Internet.

You can also change the size of each cache to maximize its effectiveness.  A larger cache setting might improve your browser's performance, though allocating too much space to the cache can constrict other applications.  You might try increasing the size of the memory cache to between 5% and 10% of your total RAM (or whatever unused RAM your computer routinely has available) and increasing the disk cache to between 2% and 5% of your unused disk space.

3.  How Do I Manually Clear My Cache When Using Microsoft Internet Explorer?

Press the Refresh button, or use the menu options View, Refresh.
This will update any Web page stored in your disk cache with the latest content on the Web.

If Refresh fails to display the updated page, empty your Internet Explorer cache: 

• For Internet Explorer version 4.0:
  1. On the View menu of your toolbar, click Internet Options.
  2. Click the General tab.
  3. In the Temporary Internet files area, click Delete Files, then click OK.
  4. Click OK to close Internet Options. 
• For Internet Explorer version 5.0, 5.5, 6.0:
  1. On the Tools menu of your toolbar, click Internet Options.
  2. Click the General tab.
  3. In the Temporary Internet files area, click Delete Files, then click OK.
  4. Click OK to close Internet Option.

1. On the Tools menu of your toolbar, click Internet Options.
2. Click the General tab.
3. In the Temporary Internet files area, click Settings.
4. Select the radio button for Automatically, then click OK.
5. Click OK to close Internet Options.

5.  How Do I Manually Clear My Cache When Using Netscape Navigator? 

• Press the Reload button, or use the menu options View, Reload.
  
  • Netscape checks with the server to see if an update has occurred before bringing a page from cache.  If any change to the page has occurred, a fresh version is transmitted from the Web; otherwise, a copy is quickly retrieved from the cache.

• If Reload fails to display the updated page, press the Reload button while holding down the Ctrl key (Option key on Macintosh).
  
  • Netscape retrieves a fresh version from the Web whether the page has been updated or not. The cache is not used.  This type of reload is useful if you suspect the cached copy of a page has been corrupted.

• If Reload while holding down Ctrl fails, empty your Netscape cache:
   
  • For Netscape version 4.7, 6.0, 7.0:
    1. On the Edit menu of your toolbar, click Preferences.
    2. Click the Advanced category and select Cache.
    3. Click the Clear Disk Cache button and the Clear Memory Cache button.
    4. Click OK.

6.  How Can I Make Sure My Cache is Cleared Automatically When Using Netscape Navigator?  

1. From the Edit menu, choose preferences.
2. Open the Advanced category; then click Cache.
3. Select the radio button for Every time, then click OK.

7.  How Do I Manually Clear My Cache When Using Firefox? 

• For Firefox for Windows:

1. On the toolbar go to Tools.
2. Select Options.
3. Select Privacy.
4. Click on the Clear button to the right of Cache, then click OK.

• For Firefox for Macintosh:

1. Go to the Firefox Menu.
2. Click Preferences.
3. Select Privacy.
4. Click on the Clear button to the right of Cache, then click OK.

8.  How Do I Manually Clear My Cache When Using Apple Safari 1.0 (or later) for MacOS?

1. From the Safari menubar, select "Safari".

2. Choose "Empty Cache".
3. Click "Empty" when prompted to empty cache.

9.  How Do I Manually Clear My Cache When Using Mozilla?

1. Click "Edit" from the Mozilla menubar.
2. Click "Preferences..." from the "Edit" menu.
3. Expand the "Advanced" menu by clicking the plus sign.
4. Click "Cache".
5. Click the "Clear Cache" button.

10.  How Do I Disable Or Enable JavaScript When Using Microsoft Internet Explorer?  

• For Internet Explorer 4.X:
  1. Go to View : Internet Options..." from the main menu.
  2. Change to the "Security" tab.
  3. Select "Custom" and click on the "Settings..." button.
  4. To enable:  make sure "Enable&quot selected under "Active scripting".
  5. To disable:  make sure "Disable" is selected under "Active scripting".
  6. Retart the browser.

• For Internet Explorer 5.X:
  1. Click on "Tools" in your browser's menu bar, then choose "Internet Options" from the drop-down menu.
  2. On the "Internet Options" screen, click on the "Security" tab.
  3. Select "Internet Zone" in the "Zone" box, then select "Custom" and click on the "Settings" button.
  4. Scroll down to "Scripting," then to "Active Scripting".
  5. To enable:  make sure "Enable" is selected under "Active scripting".
  6. To disable:  make sure "Disable" is selected under "Active scripting".
  7. Click on the "OK" button.

11.  How Do I Disable Or Enable JavaScript When Using Netscape Navigator? 

• For Netscape Browsers:
  1. Click on "Edit" in your browser's menu bar; then choose "Preferences" from the drop-down menu.
  2. On the "Preferences" screen, click on "Advanced" in the left column.
  3. Make sure the "Enable JavaScript" check box is selected.
  4. Click on the "OK" button.

12. How Do I Disable Or Enable JavaScript When Using Firefox? 

1. Go to Tools on the menu bar.
2. Pick Options....
3. Click the Web Features tab.
4. To enable:  Check the Enable JavaScript option.
5. To disable:  Uncheck the Enable JavaScript option.
6. Click on the OK button to save the settings.

13.  How Do I Disable Or Enable JavaScript When Using Apple Safari 1.0 (or later) for MacOS? 

1. Select Preferences from the Safari menu.
2. Click Security.
3. To enable:  Check both Enable Java and Enable JavaScript.
4. To disable:  Uncheck both Enable Java and Enable JavaScript
5. Close the Window.
6. Click Reload.

14.  How Do I Disable Or Enable JavaScript When Using Mozilla? 

1. Select Preferences from the Edit menu.
2. Click the arrow next to Advanced.
3. Click Scripts & Plugins.
4. To enable:  Check Navigator beneath "Enable Javascript for".
5. To disable:  Uncheck Navigator beneath "Enable Javascript for".
6. Click OK.
7. Click Reload.