"Our ROI is more lives saved and less property and fewer homes destroyed or damaged."
- Eugene Luke, FEMA Emergency Management Specialist
"We wanted to make it easier for customers to get information and make sure they got just the information they needed."
"The volume of subscriptions has been astounding and we find the data you've been able to provide very helpful in identifying what parts of the site seem to have the most traffic/interest. We're very pleased with the product and your service."
- Diane Castiglione, Recruitment Director, U.S. Department of State
"Superior to previous email communication systems such as listservs, digital subscription management provides users with more options to personalize information so they receive fewer unwanted emails."
- U.S. Department of Labor Press Release
State
"We are able to communicate with more citizens, more consistently than ever before. When we are dealing with something as serious as influenza, it is critical that we get information out in a timely manner so citizens can protect themselves-and the email alerts help us accomplish this."
"It's a great way to improve customer service and save money at the same time. We also hope it will help the general public become better informed about important public health issues."
- John Stieger, Communications Director, Minnesota Department of Health
"We will be replacing many of our mailing lists, both for physical mail and email groups. This technology will enable us to avoid thousands of dollars in annual printing, postage and labor costs."
"We're making it easier for people to get the information they want from the Department of Human Services, while saving time and money. And we're putting our customers in charge of managing the information they get."
- Cindy Becker, Deputy Director, Oregon Department of Human Services
"We have identified $250,000 in annual printing and distribution cost savings from using GovDelivery. This is an ROI (Return on Investment) of over 200%."
- Kevin Brown, e-Government Policy Advisor, California Department of Insurance
County
"The GovDelivery subscription system helped distinguish Stearns County from other counties our size in the Digital Counties Survey where our website was ranked 3rd in the country."
"GovDelivery makes the County more accessible and accountable by making new information available immediately to County residents. At the same time, GovDelivery has allowed us to reduce the printing; postage and administrative costs incurred distributing County information."
- George McClure, Information Services Director, Stearns County, MN
"One thing we can do in very short order to improve accessibility and accountability is to make useful information more accessible to our residents. The County needs to do more than post information on a website and hope people see it. That is why we have incorporated the ability for residents to sign up to receive email alerts when the information they want is available on-line."
"Our goal at Snohomish County is to provide better service and great savings for taxpayers. Using GovDelivery accomplishes both."
- Aaron Reardon, County Executive, Snohomish County, WA
"As more and more of our residents look to the Internet for information, we're pleased to be able to provide this very popular email-subscription service. We have made good use of GovDelivery not only to relay routine announcements, such as new senior center programs, but also to send urgent messages like we did recently during a weekend flood emergency."
- Somerset County Freeholder Director, Peter S. Palmer
City
"In the past, the officers would fax or hand deliver the police reports for each complex to the different apartment managers, and it was taking way too much time so GovDelivery is a godsend for them. Thanks for the help!"
- Deb Strahler, Webmaster, Burnsville, MN
"When citizens receive an email notice that information of direct interest to them has been updated, the value and the use of the website increases. As usage grows, the system will also help reduce printing, postage and administrative costs for the city."
- J. Michael Gonzales, Public Information Officer, Menlo Park, CA
"Citizens can set up a personal profile... Once you set your profile up, the information just comes to you automatically. So I'm thrilled with the work of the folks at GovDelivery."
- Former Mayor Norm Coleman, St. Paul, MN
Transit Authorities
"Instant communication is a necessity. BART is committed to keeping customers up-to-date, whether it's via mobile wireless alerts, RSS or email. It was easy to implement the GovDelivery service using API integration with existing RSS feeds. The setup was quick and the GovDelivery client services team is outstanding. GovDelivery has enhanced
our service and improved customer satisfaction."
- Timothy Moore, Website Manager, Bay Area Rapid Transit (BART)
"The GovDelivery System provides DART with an additional tool to provide up-to-the-minute service notifications when conditions are rapidly changing. "
- Elizabeth Elam, DART
"This service will greatly enhance the CTA's ability to keep our customers informed. One of the most important things CTA can do is to provide customers with timely and accurate information about our service."
- Carole Brown, Board Chairman, Chicago Transit Authority
"Email communication allows us to reach riders in an efficient, cost-effective manner. By adding wireless alerts, we are offering additional options that keep riders informed and encourage use of our transportation system."
- Jacob Snow, General Manager, Regional Transportation Commission, NV
"We are always working to provide information to the public as efficiently and effectively as possible. By moving to an electronic format, we can provide many more issues with more timely information for a fraction of the cost of a print newsletter."
- Curtis Myles, Deputy General Manager, Regional Transportation Commission, NV
"GovDelivery is a turnkey solution that put us in business right way and improved our customer service."
- Kim Duncan, Executive Director, TriMet, OR
United Kingdom
"The take up of email updates to the general public on specific topics from our agency has been impressive. We are able to offer updates on over 200 road projects and have over 3,000 subscribers after just two months using GovDelivery."
- David Behrens, Web Editor, Highways Agency
