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How do I file a complaint?
First, try to settle the problem directly with your bank or financial institution. If you cannot resolve the problem, contact us for help.

To file a complaint, you can: In your complaint, be sure to include the following:
  • Your name, address, and telephone number(s).
  • The complete name and address of the bank involved in your complaint, if known.
  • The names of those you dealt with at the bank, along with the dates.
  • A description of the complaint. Tell us what happened. The more information we have about the problem, the faster we can investigate and respond. Include copies of letters or other documents that may help us investigate your complaint. Please send only copies of documents - do not send originals.
Review our Privacy Act Statement.