Cisco says by delivering the Eos platform as a software-as-a-service (SAAS) product, it allows media companies to focus their limited resources on building compelling consumer experiences, rather than on the cost and complexity of building and maintaining their own Web platform. For small and medium-size businesses (SMB) owners, this announcement should serve as another signal that social networking, primarily social networks that serve to enhance your customers’ experience, is of major importance.

"Cisco believes that the network is the platform for a new generation of compelling consumer experiences that are more social, personal and visual," Cisco’s senior vice president and general manager of media solutions Dan Scheinman said in a prepared statement. "Cisco Eos leverages the power of the human network and enables media and entertainment companies to complement other online channels with an interactive, community-driven experience in their own branding.”

Scheinman said Eos gives companies the opportunity to deepen the relationship online audiences have with the content they love, and presumably with the content distributor as well. While Cisco touted large corporations such as Warner Music Group as being benefited by this technology, the announcement of Eos is another development that suggests companies, enterprise or at the midmarket level, need to have a focused strategy around social networking.

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