Office of Operations
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21st Century Operations Using 21st Century Technologies

Emergency Transportation Operations
Planning Documents

U.S. Department of Transportation (USDOT)
Federal Highway Administration (FHWA)
In Conjunction with the Joint Program Office/Intelligent Transportation Systems (JPO-ITS)

Currently, the following documents are available only in e-form via the following websites: Operations website (http://www.ops.fhwa.dot.gov), the ETO website (http://www.ops.fhwa.dot.gov/opssecurity), and the DHS Lessons Learned Information Systems ETO Channel (http://www.llis.gov). Anyone wishing to reserve documents may send an email to ETO@dot.gov. Once the documents are printed, we will be pleased to send copies to you upon request.


Emergency Transportation Operations Planning Documents
FHWA Document Title Description
Routes to Effective Evacuations Primer Series: Using Highways during Evacuation Operations for Events with Advance Notice - Publication Number: FHWA-HOP-06-109 Routes to Effective Evacuations Primer Series: Using Highways during Evacuation Operations for Events with Advance Notice
FHWA-HOP-06-109
This is the 1st primer of a series that addresses transportation planning for evacuating populations. It catalogs transportation management and operations advancements that may be applied to improve evacuation planning and operations when advance notice is possible. This primer is a tool to aid local and State planners maximize the highway network and transportation tools and capabilities in evacuation plans and operations for their communities, States or regions. Published jointly by FHWA and JPO-ITS.
Common Issues in  Emergency Transportation Operations Preparedness and Response: Results of the FHWA Workshop Series - Publication Number: FHWA-HOP-07-090 Common Issues in Emergency Transportation Operations Preparedness & Response: Results of the FHWA Workshop Series
FHWA-HOP-07-090
From 2002-2005, FHWA held 30 workshops around the country gathering the transportation community, emergency managers, 1st responders and public information officers to recognize each other's vital role in emergency preparedness and response. This report consolidates common issues in the various areas, including Coordination & Communication; Emergency Operations; Equipment; ITS; Mutual Aid; Threat Awareness & Information Sharing; and Policy.
Best Practices in  Emergency Transportation Operations Preparedness and Response: Results of the FHWA Workshop Series - Publication Number: FHWA-HOP-07-076 Best Practices in Emergency Transportation Operations Preparedness and Response: Results of the FHWA Workshop Series
FHWA-HOP-07-076
Also based on the 2002 to 2005 FHWA workshops, FHWA extracted best practices and lessons learned from the participants who comprised transportation professionals, emergency managers and first responders.
Managing Pedestrians During Evacuations of Metropolitan Areas - Publication: FHWA-HOP-07-066 Managing Pedestrians During Evacuations of Metropolitan Areas
FHWA-HOP-07-066
This report documents practices available to transportation managers and public safety agencies use to ensure that people evacuating on foot and in vehicles do not hamper each others' mobility. It recommends that evacuation plans account for evacuating large numbers of pedestrians and includes considerations where the deliberate implementation of a pedestrian evacuation strategy is preferred in urban areas to get large numbers beyond the danger zone.
Communicating with the Public Using ATIS During  Disasters: Guide for Practitioners Communicating with the Public Using ATIS During Disasters: Guide for Practitioners This document examines the current use of traveler information in managing traffic incidents and planned special events through 5 case studies of actual disasters in Georgia, California, Nevada, Utah, and Washington State. It then explores how Advanced Traveler Information Systems (ATIS) could aid in communicating with the public during disasters. Finally, it provides a toolkit for organizing and conducting a strategy workshop on integrating ATIS and other communication tools into an enhanced public disaster information strategy. Published jointly by FHWA and JPO-ITS.
Final Report for the Application of Technology to  Transportation Operations in Biohazard Situations Final Report for the Application of Technology to Transportation Operations in Biohazard Situations This document provides findings of an FHWA project, undertaken to develop a more comprehensive and actionable understanding of the role of transportation agencies during a biohazard situation. The final report and tools produced herein are intended to help State and local transportation agencies perform their roles during all phases of a biohazard incident. Those roles can differ significantly from the ones they typically perform during other types of emergencies. Published jointly by FHWA and JPO-ITS.
Simplified Guide to the Incident Command  System (ICS) for Transportation Professionals - Publication: FHWA-HOP-06-04 Simplified Guide to the Incident Command System (ICS) for Transportation Professionals
FHWA-HOP-06-04
This Guide introduces ICS to those who must provide specific expertise, aid or material during highway incidents but who may be unfamiliar with ICS organization and operations. These include transportation professionals, companies involved in towing and recovery, and elected officials and government agency managers at all levels. This document describes the ICS in the context of its application to highway incidents and also discusses the broader relationship to the National Incident Management System (NIMS).
Managing Travel for Planned Special Events (PSEs) Handbook - Publication: FHWA-OP-04-010 Planned Special Events: Checklists for Practitioners
FHWA-HOP-06-113
These 6 checklists are for event-specific planning for planned special event (PSE) travel management. These checklists follow the order in which the topics are presented in chapters 4, 5, 6, 7, 8, 9, and 10 of the FHWA handbook, Managing Travel for PSEs. Each list provides common, sequential steps for plans and activities that practitioners may use for most significant PSEs, regardless of event area.
Managing Travel for Planned Special Events (PSEs) Handbook - Publication: FHWA-OP-04-010 Managing Travel for Planned Special Events (PSEs) Handbook
FHWA-OP-04-010
This handbook presents and recommends policies, regulations, planning and operations processes, impact mitigation strategies, equipment and personnel resources, and technology applications used in the advance planning, management, and monitoring of travel for planned special events.
Managing Travel for Planned Special Events Executive Summary - Publication: FHWA-HOP-07-108 Managing Travel for Planned Special Events (PSEs) Executive Summary
FHWA-HOP-07-108
This document is for decision makers and senior officials who must be familiar with Planned Special Events (PSEs) and must provide safe travel to and from these events; the value of regional collaboration; and the merits of local, county and/or state agencies from transportation, transit, public safety, and private sector partners working together in planning and implementing these events. Drawn in part from the handbook, this summary also covers cost recovery and focuses on the Decision Maker's Responsibility to Community and the Stakeholder Challenges and Goals.
Using Highways for No-Notice Evacuations: Routes to Effective Evacuation Planning Primer Series - Publication: FHWA-HOP-06-109 Using Highways for No-Notice Evacuations: Routes to Effective Evacuation Planning Primer Series
FHWA-HOP-08-003
This guide covers spontaneous or "no-notice" evacuations. It takes into consideration the security environment that comes into play during a biological, chemical, terrorist or malevolent event, as well as no-notice natural events such as earthquakes or tornadoes. This guide also addresses evacuation considerations versus shelter-in-place orders.
CAD-TMC Field Operations Test Report - Washington State Final Report
CAD-TMC Field Operations Test Report - State of Utah Final Report
Computer-Aided Dispatch – Traffic Management Center (CAD-TMC) Field Operations Test Reports
Washington State Final Report
State of Utah Final Report
These documents describe case studies related to a Field Operations Test on the effectiveness of Computer-Aided Dispatch in Traffic Management Centers in Utah and Washington states. Published jointly by FHWA and JPO-ITS.
The Following will be released in the Coming Months
Coming Soon Routes to Effective Evacuations Primer Series: Evacuating Populations with Special Transportation Needs This primer summarizes information in the other primers that touch on moving populations with special transportation needs. It provides findings, lessons learned and best practices that aid in developing evacuation plans for those with special movement requirements, including the elderly, those with medical conditions, transit-dependent populations, pets and service animals, and people being held by law enforcement officials.
TIM Case Studies: A Review of Regional & State  Best Practices & Lessons Learned from FL, MD, NY, TX, UT & WA - Publication Number: FHWA-OP-07-080 TIM Case Studies: A Review of Regional & State Best Practices & Lessons Learned from FL, MD, NY, TX, UT & WA
FHWA-OP-07-080
The document introduces State, Regional or local case studies on effective TIM programs from across the country. The case studies come from Florida (FL), Maryland (MD), New York (NY), Texas (TX), Utah (UT)and Washington (WA). By providing a 'snapshot' view of the history, challenges, and solutions of other jurisdictions, the reader can explore different methods to implement a successful program in their area.
Coming Soon Traffic Incident Management Handbook This project will involve updating the latest TIM Handbook (released in 2000) based on State of the Practice changes, new FHWA TIM emphasis areas (e.g., program and incident performance measurements; Full-Function Service Patrols; Safe, Quick Clearance Legislation, Policies, and Operations; and Computer-Aided Dispatch (CAD) and Traffic Management Center (TMC) Integration), and using National Incident Management System Language.
Coming Soon Traffic Incident Management: Full-Function Service Patrol (FFSP) Handbook This Handbook will be a very detailed guide that includes discussions of roles and responsibilities of the FFSPs and their partners at an incident, decision making, a concept of operations, suggested equipment lists, reporting forms, formats and processes (including reporting into the TMCs), public communications (including how the public accesses FFSPs), and checklists and other tools to aid transportation operations personnel serving in the FFSP. This handbook will explain the reasons that metropolitan areas should upgrade courtesy patrols or partial-function service patrols to full-function service patrols that operate 24/7, the cost efficiencies of using an FFSP versus police or fire to cover some response to incidents and other factors important to establishing FFSPs.
Coming Soon Safe Quick Clearance of Traffic Incidents Primer Series

This project will result in 6 primers that will describe various aspects of Safe, Quick Clearance of traffic incidents. Nominally, they will include the following:

  • Effective Language and Protocols for:
    • Move It (Driver Removal)
    • Move Over (Safety & Legal Issues)
    • Hold Harmless (Authority Removal-- Aggressive Clearance)
    • Transportation Mutual Aid Agreements
  • Traffic Control for Incidents--Best Practices
  • FFSP Role in Crass Investigations: Issues, Procedure &
    Best Practices (with IACP)
  • FFSP Role in TIM Operations in Work Zones (with FHWA Work Zones Team)
  • Good Practices, Case Study & Strategies on Safe, Quick Clearance
  • Good Practices in SQC Information Sharing (with Responder & Public) for Successful TIM Operations
Coming Soon

Traffic Incident Performance Metrics

This document provides recommended operational performance metrics for clearing incidents on-scene. This research is being conducted as part of the FHWA Traffic Incident Management Focus State Initiative.
Coming Soon Assessment of State of the Practice and State of the Art in Evacuation Transportation Management This document constitutes a Literature Review on the State of the Practice/Art in Evacuation Transportation Management, documenting findings, lessons learned, and evacuation state of the practice. It arrays information on what is known about evacuations and transportation management and describes this information in the context of critical areas for developing and implementing evacuation plans. Published jointly by FHWA and JPO-ITS.
Coming Soon Evacuations Literature Review & Evacuation Gap Analysis Many believe that Intelligent Transportation Systems (ITS) can make a significant difference in the effectiveness of mass evacuations and in improving transportation and
emergency management performance in these cases. This document summarizes data culled from a literature review on evacuations and identifies gaps in transportation system performance during evacuations. Published jointly by FHWA and JPO-ITS.
Coming Soon Low-Cost Surveillance of Rural Evacuation Routes This will be a project report that explores commercial products that could provide sensing and surveillance, independent of wire-line communications and power availability from the electric grid and at substantially lower costs than traditional ITS infrastructures. Published jointly by FHWA and JPO-ITS.
Coming Soon Assessment of Modeling Capabilities & Applications for Evacuation Operations This product will identify the strengths and weaknesses of various modeling software being used by or promoted through vendors to State and local transportation agencies in support of evacuation planning, scenario development or operations. Published jointly by FHWA and JPO-ITS.
Coming Soon ITS to Improve Response by Towing/Recovery and HazMat (CAPWIN) This report describes a case study of how cell phone cameras provided to 1st responders in the Washington, DC, region can be used to send photographs or video to dispatch centers, then relayed to contractors. The report identifies the benefits of using this type of mobile technology. The Capital Area Wireless Integrated Network (CapWIN) and the University of Maryland are involved in this testing. Published jointly by FHWA and JPO-ITS.