National Electronic Child Support Resource System

The goal for this course is to provide comprehensive customer service training to Child Support Enforcement workers who are responsible for handling customer situations. This training will equip them with practical tools to improve their customer service skills and attitudes.

This training curriculum was developed for use by start-up Tribal IV-D programs and comprehensive Tribal IV-D program staff, Tribal caseworkers, members of the National Tribal Child Support Association and anyone who is interested in learning about Tribal distribution.

Web Based training for PRWORA`s Child Support Distribution Requirements

This Trainer`s Guide provides curriculum relating to distribution requirements of child support payments in modular format. Each module contains discussion points, exercises, PowerPoint presentations, and handouts.

This presentation is designed to assist Child Support Enforcement Program staff in understanding when and how to indicate a child support participant is at risk of family violence.

This web-based training course on Enforcing the Order is organized into modules with lessons that include: ABC of the Enforcement Function; The Role of Automation in Enforcement; and Innovative Enforcement Techniques. (NOTE: This training material requires the MacroMedia Shockwave plug-in.)

This hour-long module is designed to provide a guide to the FPLS and illustrate its impact on the Child Support Enforcement Program. This module provides participants with an overview of what information is contained in the FPLS, when the information is available and how Child Support Enforcement Case Managers can use the data.

This Federal Parent Locator Service (FPLS) Security Awareness Training is a three-hour course targeted to all Child Support Enforcement staff. It is designed to give child support employees an overall sense of the need to focus on security as a priority in the child support program, the office, and in their personal lives.

This web-based training course on Processing Interstate/UIFSA Child Support Cases is organized into modules with lessons that include: Understanding UIFSA; The Evolution of UIFSA; Jurisdiction Options Under UIFSA; UIFSA Basics; Processing the Interstate Case; Intake and Assessment; Enforcement; Establishing Paternity and Support; and Modification. (NOTE: This training material requires the MacroMedia Shockwave plug-in).

This Trainer`s Guide provides curriculum relating to interstate case processing in modular format. Each module contains discussion points, exercises, PowerPoint presentations, and handouts. A URL for downloading a zipped archive of course materials is also included in this document.

The Federal Office of Child Support Enforcement has developed this web cast training to facilitate the awareness of Child Support Interstate Cases and the tools available to effectively process these cases.

Photo`s taken at Interstate.gov conferences March 20-22, 2000.

This web-based training course on Processing Interstate/UIFSA Child Support Cases is organized into modules with lessons that include: Understanding UIFSA; The Evolution of UIFSA; Jurisdiction Options Under UIFSA; UIFSA Basics; Processing the Interstate Case; Intake and Assessment; Enforcement; Establishing Paternity and Support; and Modification. (NOTE: This training material requires the MacroMedia Shockwave plug-in).

This Trainer`s Guide provides curriculum relating to interstate case processing in modular format. Each module contains discussion points, exercises, PowerPoint presentations, and handouts. A URL for downloading a zipped archive of course materials is also included in this document.

This hour-long module is designed to provide a guide to the FPLS and illustrate its impact on the Child Support Enforcement Program. This module provides participants with an overview of what information is contained in the FPLS, when the information is available and how Child Support Enforcement Case Managers can use the data.

This web-based training course on Locate is organized into modules with lessons that include: ABC`s of the Locate function; State and Parent Locator Services; and Putting It All Together. (NOTE: This training material requires the MacroMedia Shockwave plug-in.)

This Federal Parent Locator Service (FPLS) Security Awareness Training is a three-hour course targeted to all Child Support Enforcement staff. It is designed to give child support employees an overall sense of the need to focus on security as a priority in the child support program, the office, and in their personal lives.

Three MicroSoft PowerPoint presentations: Locating Parents Through Cellular Telephone Records, Pennsylvania's Address Compare Process and West Virginia Address Change Service (ACS).

Our training course on the expanded Federal Parent Locator Service (FPLS) is designed to give trainers an overall sense of the communication vehicles, databases, and legislated mandates that have brought about the electronic revolution in child support.

This web-based training course on Paternity Establishment is organized into modules with lessons that include: Paternity Today; Reasons for Establishing Paternity; Laws You Should Know About; How to Establish Paternity; How to Establish Paternity Through Voluntary Acknowledgment; and How to Establish Paternity in Contested Cases. (NOTE: This training material requires the MacroMedia Shockwave plug-in).

This web-based training course on Child Support Enforcement Orientation is organized into modules with lessons that include: ABC`s of Child Support; History and Goals of IV-D; State and Federal Organization; Child Support Enforcement Functions; and References and Resources. (NOTE: This training material requires both the MacroMedia Shockwave plug-in and the Apple QuickTime plug-in.)

The training course- Child Support Enforcement Program: Securing the Future: A Managers Perspective - is designed to give managers an overall sense of what they need to focus on to make security a priority in the child support program. This course will provide managers with information to use in their agencies to work toward the implementation of an overall security plan.

This Trainers Guide, "Financial Institution Data Match (FIDM) for Child Support Enforcement Agencies," is designed to provide trainers the necessary curricula for training State staff on implementation of the FIDM requirement. It contains curricula on the authorizing legislation for the Financial Institution Data Match (FIDM) program, Federal Office of Child Support Enforcement (OCSE) matching with multistate financial institutions, State implementation and operation of the data match with in-state financial institutions, lien and levy processing, and technical support.

This Trainer`s Guide provides curriculum relating to management development and leadership skills for IV-D Directors and Executive Staff in modular format. Each module contains discussion points, exercises, PowerPoint presentations, and handouts. A Participant Handbook is also included.

This orientation will answer the following questions. What is Necsrs? What are the organizational benefits of using NECSRS? How can using NECSRS help me? How can I find resources on NECSRS?

This is the instructor`s guide for the employers training course.

This is the student`s guide for the employers training course.

This training course- The Child Support Enforcement Program: Securing the Future -is designed to give trainers an overall sense of the real need to focus on and make security a priority in the child support program, the office, and in your personal lives.

Three MicroSoft PowerPoint presentations: Locating Parents Through Cellular Telephone Records, Pennsylvania's Address Compare Process and West Virginia Address Change Service (ACS).

The materials for this course are contained in 2.65MB and 1.1MB-zipped files that may be downloaded by clicking on the links below. When the file is downloaded and the contents are extracted the directory for Training of CSE Trainers will be created with subdirectories Curriculum, Handouts, and Slides. These subdirectories contain the appropriate course materials in Microsoft Word and Microsoft PowerPoint format.

Working with the Military on Child Support Matters: Trainer Guide (1.4M Adobe PDF: Modules 1-7 as a single document)

This training curriculum was developed for use by start-up Tribal IV-D programs and comprehensive Tribal IV-D program staff, Tribal caseworkers, members of the National Tribal Child Support Association and anyone who is interested in learning about Tribal distribution.

The Federal Office of Child Support Enforcement is pleased to welcome you to this web-based child support training developed especially for Tribes. Your partnership in bringing IV-D Tribal Child Support programs to your communities is an important step toward creating a better world for all our children. We thank you for your commitment and are confident that each of you will bring dedication and diligence both to this training effort and to your jobs as full contributors to the national Child Support Enforcement Program.