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Healthcare Effectiveness through Resource Optimization
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Project HERO is a pilot program that helps veterans access the health care they need when specific medical expertise or technology isn't available inside the VA health care system. While veterans can still research and see out-of-network providers with a Fee care authorization, Project HERO removes the guesswork, contracting with Humana Veterans Healthcare Services (HVHS) and Delta Dental Federal Services (Delta Dental) to provide veterans with pre-screened networks of health and dental providers who meet VA standards for quality care.
Through Project HERO, Humana Veterans Healthcare Services and Delta Dental Federal Services provide:
- One-stop appointment-setting services with local health and dental providers
- Patient advocate services
- Credentialed, quality providers
- Return of clinical information to the VA for centralized patient record keeping, and continuity of care
- Timely provider claims processing and sending claims to the VA for reimbursement
- Monitoring and reporting of access to care, appointment timeliness, patient safety and satisfaction
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| Reviewed/Updated Date: December 31, 2008
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