Frequently Asked Questions

Phone: 800-818-7243 or 805-499-9774.
Toll Free Fax: 805-499-0871 or 800-583-2665

A customer service representative is always available:
Monday through Friday
From 6:00am - 5:00pm PST

Pay Online Visa, Mastercard, Discover or Amex
Checks payable to SAGE Publications via mail only to the address below.

Purchase Orders: The actual purchase order must be submitted via fax or mail to:

Contact Customer Care at 800-818-7243 or 805-499-9774

Please note: We can not ship online orders to a P.O. box. To ship to a P.O. box, please contact Customer Service at 800-233-9936 or 805-499-9734. These prices apply to those customers paying for their purchases online, and do not apply to those customers paying for their purchases with a purchase order.

Contact Customer Care at 800-818-7243 or 805-499-9774

Contact Customer Care at 800-818-7243 or 805-499-9774 or Submit an online claim

Contact the Claims Department at 800-818-7243 x7278

General Returns Policy
Individuals have sixty (60) days from the date of purchase to return items in saleable condition. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.

Exam Copies
Must be returned in saleable condition. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.

Journals
Nonreturnable

Software, CD and Video
Returnable only if unopened

Return Policy for College Stores, Retail Bookstore and Wholesalers

Authorization: No prior authorization is required.

Requirements: All returns must be in their original and/or unopened sealed condition. Returns will be accepted for the life of the edition and up to 180 days after declared out of print. The original invoice number on which the products were purchased and the reason for the return must accompany all returns.

Claims: Products received damaged must be reported to SAGE Publications within 30 days of delivery.

Nonreturnable Products: Video-audio tapes, opened (broken seal) multimedia, including software in the form of diskettes, CD-ROMs, or purchases made on a nonreturnable basis are nonreturnable. Items returned damaged will not be issued credit. Customers will be notified of damaged returns and have the option of requesting that the damaged product be returned to them, at their expense.

Return Address:
SAGE Publications, Inc.
Returns Department
2455 Teller Road
Thousand Oaks, CA 91320

Freight Charges: Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post

Below is a selected list of booksellers that carry SAGE titles. For additional bookseller partners, please contact the SAGE Sales Department at 805-499-0721.

To request your review copy, go to the examination requests page, call SAGE Customer Care at (800) 818-7243 or (805) 499-9774, or contact your Textbook Sales Representative.

If available, individual articles, as well as back issues, are available for immediate purchase online (See View Full-Text icon on individual journal pages). Print copies of individual issues are also available for purchased by contacting the SAGE Journals Customer Service department via e-mail at journals@sagepub.com or phone 1-800-818-7243.