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| BOOKSTORE |
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| Returns Policy |
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Thinking of returning an item?
1. Our 14-day returns guarantee
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.
Downloads as well as CDs & DVDs are excluded from the return guarantee.
2. Damaged, defective or incorrect goods
If the item was damaged in transit
- If the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.
If the item is defective
- You have the right to return a faulty item within 14 days.
If we sent you an item you did not order (an "incorrect" item)
- As soon as you find out we've sent you an incorrect item, send the incorrect item back to us and we'll make sure you are reimbursed for it. If you want us to replace the item please let us know. We'll send you the correct item as soon as we can.
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
- we will refund only standard (Airmail) postage charges for items delivered outside Europe
Items returned under the 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
Return Payment
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please provide together with your returned items your credit card number, company name and expiry date for this purpose.
Bonn, 28th April 2005
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