Quick Reference

Can't find what you are looking for?  Complete our contact us form.

• Looking to become accredited or certified by The Joint Commission?  Complete this brief form...
  Request for Accreditation/Certification Form
  
  
• For international accreditation see Joint Commission International.
  
  
• Questions about Joint Commission Standards?
  Complete our online question form.

Additional Quick References

(Go to our Contact Us Directory for a complete listing.)

Contact	Phone Number	E-mail Address
Central Office Phone	630-792-5000
Customer Service	630-792-5800	customerservice@jointcommission.org
Accreditation Certificates	630-792-5862	jsponzilli@jointcommission.org
Broken links on Website		webmaster@jointcommission.org
Comments on Website design or content; Web reprint permissions	630-792-5182	fbarancyk@jointcommission.org
Complaints about a health care organization	800-994-6610	Online Complaint Form
Core Measure Information for Health Care Organizations	630-792-5085	oryx@jointcommission.org
Core Measure Information for Measurement System		oryxcore@jointcommission.org
Education Program Registration	877-223-6866	Online Registration
Federal Legislative and Regulatory Activity	202-783-6655	mvanamringe@jointcommission.org
Joint Commission Gold Seal Use	630-792-5633	dtucker@jointcommission.org
News reporters: Need information?	630-792-5175	kpowers@jointcommission.org
ORYX Information Line for Health Care Organizations	630-792-5085	oryx@jointcommission.org
Pricing Unit	630-792-5115	pricingunit@jointcommission.org
Publications Orders	877-223-6866	Online Ordering
Sentinel Event Hotline	630-792-3700
Speakers Bureau	630-792-5633	dtucker@jointcommission.org
Standards Questions	630-792-5900	Online Question Form

 

Telephone

The general telephone number for the Joint Commission is (630) 792-5000. In most cases, to reach the appropriate person and department, dial (630) 792- and the extension number listed.

Voice Mail

The Joint Commission staff makes a special effort to answer each call with a live voice during office hours. However, when staff are unable to answer your call, the Joint Commission's voice mail system helps ensure that all calls are addressed promptly and efficiently.

If the staff member you are trying to reach is away from his or her desk or already on the phone, another person will answer that phone. You are invited to leave a message with that staff person or enter the voice mail system to leave a detailed message for the original staff member you are trying to reach.

To leave a message before or after business hours or to access an employee's voice mail directly, simply dial (630) 792-5889, enter the staff member's extension and then press #. Regular business hours are 8:30 a.m. to 5 p.m. CT.

Fax

The Joint Commission's general fax number is (630) 792-5005. If you experience difficulties in transmission, please call  (630) 792-5599.

E-mail

The Joint Commission staff members also may be contacted via e-mail. Throughout this directory you will see e-mail addresses listed in parentheses. In general, e-mail addresses consist of the first letter of the person's first name and the entire last name@jointcommission.org.

Mail

Headquarters and Conference Center - Oakbrook Terrace, IL

Written correspondence should be sent to:

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
(if known, please include the individual's name and/or department with the above address)

Washington DC Office

Organization Changes

Notify us in writing of changes in your organization's

address
name
ownership (merger/acquisition)
officer's name
by submitting an:

• organization update form (for all programs except Laboratory) *
• laboratory organization update form *

* (Requires Adobe Reader)