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Genetic ID-Science
Accreditation
Quality Control
Customer Service

Customer Service

Included in all of the services offered by Genetic ID is client consulting and advisory support:
  • Sharing practical knowledge and information
  • Assisting in process and systems development and strategic planning
  • Standing behind the client with third-party support, full documentation and defensibility, and rapid response whenever needed

Testing Services

Genetic ID has developed and established leading edge DNA testing, diagnostics, and analyses that are grounded in the most rigorous, accurate, and reliable scientific methodology. Genetic ID offers rapid-turnaround options for results within 24 hours.

Genetic ID follows these six elements of successful testing:
  1. Choose the correct test for the application
  2. Employ global experience: know the regulations
  3. Control costs and timing
  4. Apply protocol and testing method consistently
  5. Interpret results correctly
  6. Maintain security and confidentiality
Genetic ID Rice Rapid Response Team

Testimonials

Your agents take time to explain test results. (from Customer Survey, 2006)

I was very impressed by the level of service and technical support I received from your lab. The level of customer support provided both directly and indirectly by Alex Moreno far exceeded my expectations. I can safely say the level of service I received as a new customer to your lab ranks amongst the best I have ever received. (from Customer Survey, 2006)

Thank you for all of your help with the genetic id process. I didn't have a clue how to approach this whole thing, and your practical and kind advice was greatly appreciated. I can tell you really believe in your work. Good luck! —D.R., Florida

Working with Nancy Musgrave has been very pleasant! (from Customer Survey, 2006)

I just wanted to thank-you for taking the time to answer my questions yesterday.

Your knowledge and availability easily demonstrates why GeneticID is considered to be such a reference in the matter. (Soy Producer)

I would just like to formally say how pleased I have been with the service provided by Genetic ID. Please thank your group on our behalf, it is very much appreciated. Because of your willingness to work with us, we were able to load and ship all of our vessels without skipping a beat. (Grain Processor)

Customer Service

Please call us at 1.877-366-0790 (Toll Free USA/Canada), or +1.641.472.9979. Our email address is info@genetic-id.com

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