About Your Library Card Account

Managing Your Account

Overview

Your Carnegie Library of Pittsburgh library card will give you access to print and electronic library materials, online reference databases and computer use in the library. When you receive your library card, you accept responsibility for all activity on the card, including the care/condition of the items checked out, fines and charges based on library policies and payment for lost or damaged items.

It is important that you do not lend your card to anyone. Keep your card in a safe place and take the time to monitor your account regularly. Report lost/stolen cards immediately so no one else can use your card. You remain responsible for any activity prior to your report. We reserve the right to ask for identification to verify a cardholder is using the proper account.

Account Maintenance

We recommend you monitor your account regularly via the My Account page. By entering your name and account number on the "My Account" page, you can view your checked-out material and review due dates and fines.

Accessing "My Account"

You may access your library card account while using the online catalog by clicking on the My Account tab (https://iiisy1.einetwork.net/patroninfo~S1/). You will be prompted to enter your name and library card number, found under the barcode on your card.

A successful login will enable you to view the items you currently have checked out with due dates, overdue items, reserved items waiting to be picked up, outstanding reserve requests, and outstanding late fees. From this page, you may also renew items provided that they are not overdue and no other customers are waiting for the item.

Remember!

• If you lose your card or you suspect that it has been stolen, report the missing card immediately. Call 412.622.3114.
• Review your account and report any concerns in a timely manner.
• Overdue notices are provided as a courtesy. You are responsible for knowing the due dates of borrowed materials.
• Provide a current email address to receive courtesy overdue and reserve notices.
• By providing your email address, you understand that overdue and reserve notices will be sent via email. Please be sure that your spam filters accept mail from: library1@iiisy1.einetwork.net

Changing Your Personal Information

Please report any changes to your account information to the Library. You can change your email address under My Account in the Catalog. You can change your phone number or email adddress by phoning 412.622.3114. To update any other personal information, visit your local library. You will be required to show proof of your new address.

Email Notification

By providing your email address, you understand that your courtesy, overdue and reserve notices will be sent via email. Please be sure that your spam filters accept mail from: library1@iiisy1.einetwork.net.

Bills for unreturned items will be sent via regular postal mail.

Lost Library Cards

Please report lost or stolen cards immediately to your local library. The lost card will be deactivated and a new card issued to you. There will be a charge of $1.00 for the lost card to borrowers over the age of 14.

Renewing Your Library Card

Most Carnegie Library of Pittsburgh cards expire after two years (the Donor Plus Card expires after one year). To renew an expired card, you must fill out a renewal application and present current photo identification with proof of address at any Carnegie Library of Pittsburgh location. After your information is verified and any fines accrued on that card have been paid, your card will be renewed and may be used to borrow materials.

Borrowing Policies

• Your card provides access to all materials and resources available to Carnegie Library of Pittsburgh cardholders.
• The Library does not place restrictions on children’s cards. Parents or guardians should supervise and discuss library usage and parental expectations with their children.
• Additional Borrowing Policies

Loan Periods and Late Fees

• View our Loan Period and Late Fee Chart

Checkout periods are designed to maintain the Library’s collections and provide equal access to all cardholders. Late fees are charged for overdue materials; please pay them as promptly as possible. You will not be able to borrow materials or use our computer services if your outstanding charges total $10 or more.

Returning Materials

Items may be returned to any public library (not school or university library) within Allegheny County and will be checked in from your account on the day received. Items returned to Carnegie Library of Pittsburgh bookdrops will be checked in the day received. Items returned to outdoor bookdrops after the library is closed will be back-dated to the previous day’s date as long as they are in the first collection of materials prior to 8:00 am.

Returning Materials outside Allegheny County

Items returned to libraries outside the county border may take longer to be received by the owning library and do not automatically clear from your account. Be sure to ask about the return policy for those libraries to ensure that you are not incorrectly charged overdue fines.

Requesting / Reserving Materials

Requests may be made online or by phone or in person at your neighborhood library. Please be sure to select the particular library where you wish to have the item delivered.

You may request items within our catalog online! Simply go to our catalog, find a book or other item you would like to request, and click on the button. You will be asked to enter your name, library card number, and where you would like to pick up your book. More detailed information about requesting items is available in the catalog.

You will be notified when your reserved item is ready for pick up. Your online account may indicate "ready for pickup" before that item is actually on the shelf waiting for you. Please wait 8 hours or until you receive the actual email or phone call notification before coming in to retrieve your reserved item.

Interlibrary Loan (ILL)

If you cannot find an item in our county-wide catalog, you may request an interlibrary loan online by logging into our new ILLiad system. For more information, please see the InterLibrary Loan Frequently Asked Questions page.

Suggesting an Item for Purchase

If you can't find an item in the catalog and you consider it a title that would enhance the collection, you may suggest an item for purchase through the online catalog's suggestion form.

Access Research Databases with a Current Library Card

You can access electronic resources remotely (from home, work, school, etc.) or at your local library. You can even register for a library card online, if you are 18 or older.

Lost or Damaged Materials

Library materials that are lost or remain unreturned after six weeks from the due date are automatically billed to your account. Bills include a $5 processing fee to cover re-cataloging, processing, labels, barcodes, etc. A lost item must be paid in full in order to restore borrowing privileges. The Library does not accept replacement items.

Items damaged beyond repair will be billed to the customer’s card and must be paid in full in order to remain in good standing with the Library.

If you find a lost item after you pay for it, you may be entitled to a refund. CLP refunds payments for lost items for up to one year of the original due date of the item. The late fees accrued on the item are deducted from that amount. All customer refunds are processed through our Finance Department. Refunds are not done in person but will be mailed by check 30-60 days after a request is processed.

Collection Agency/Credit Reporting

Carnegie Library of Pittsburgh does retain the services of a collection agency to encourage the return of materials and the payment of outstanding bills. If your account becomes delinquent with lost and/or overdue items, you may be reported to the agency for pursuit of collection. You will also be billed $10.00 to cover the reporting fee if your account goes into collection.

The return of materials and payment of any charges will clear your account with the agency and Library. Your account must return to a zero balance in order to stop the collection process. Outstanding accounts could be reported to the credit bureaus.

Confidentiality

We respect your right to privacy. By law, we cannot discuss details of a library account with any individual other than the cardholder. Parents must bring their minor child with them to use or discuss the child’s account. If you need to discuss your account by phone, please have your account number ready. When completing the application, you may designate another individual to pick up your reserve items or pay your fines on your behalf. This person will not have access to view the items on your account.

We promise to:

• Protect the confidentiality of your record in accordance with the law and our policies.
• Provide equal and fair access to all cardholders.
• Work with you to resolve account issues in a fair manner.
• Provide and maintain a collection of materials to meet our customers’ needs.