Contact Us

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Service Canada wants to help you find the information you need for the services you want.

We have information already available on-line which may be exactly what you need. We invite you to start by reading the About Us web page where many of your questions may already have been addressed. The Search page is also a valuable tool for finding specific information.

If you have questions about a specific service, please use the links below:

Apprenticeship Incentive Grant - Frequently Asked Questions
You can contact the Apprenticeship Incentive Grant in person.

Toll-free: 1 866 742-3644          TTY: 1 866 909-9757

Canada Pension Plan (CPP) - Frequently Asked Questions
Retirement Pension, Disability Benefits, Death Benefit, Children's Benefits, Survivor's Pension

Toll-Free: 1 800 277-9914          TTY: 1 800 255-4786

Employment Insurance (EI) - Frequently Asked Questions
Regular Benefits, Maternity and Parental Benefits, Sickness Benefits, Compassionate Care Benefits, Fishing Benefits, Workers and/or Residents Outside Canada, Family Supplement

Toll-Free: 1 800 206-7218           TTY: 1 800 529-3742

Employment Programs - Frequently Asked Questions
Job Creation Partnerships, Skills Development, Self-Employment, Targeted Wage Subsidies, Youth Employment Strategy

You can contact Employment Programs in person.

Old Age Security (OAS) - Frequently Asked Questions
Old Age Security Pension, Allowance Program, Allowance for the Survivor, Guaranteed Income Supplement, Old Age Security Identification Card

Toll-Free: 1 800 277-9914          TTY: 1 800 255-4786

Passports - Frequently Asked Questions

Toll-Free: 1 800 567-6868          TTY: 1 866 255-7655

Pleasure Craft Licences - Frequently Asked Questions

You can contact the Pleasure Craft Licences program in person.

Social Insurance Number (SIN) - Frequently Asked Questions

Toll-Free: 1 800 206-7218

Wage Earner Protection Program (WEPP) - Frequently Asked Questions

Toll-Free: 1 866 683-6516          TTY: 1 800 926-9105

General Enquiries

If you would like to see general contact information for Service Canada, visit the General Enquiries page.

Please note that Service Canada does not accept e-mail enquiries. If you have a question about a specific matter, please visit your local Service Canada Centre or see our General Enquiries page for other contact options.

IMPORTANT: For reasons of security and privacy, we ask you not to send us any personal or confidential information, such as your Social Insurance Number (SIN), home or business address, or departmentally-assigned case or file numbers. We would also like you to be aware that we cannot forward E-mail messages on your behalf and that we cannot accept and process changes of address.

Note that all personal information collected is protected under the Privacy Act.

Office for Client Satisfaction

The Office for Client Satisfaction (OCS) is a neutral organization that receives, reviews and acts on suggestions, compliments and complaints pertaining to the delivery of Service Canada benefits and services.

If you experience difficulties while browsing or navigating the Service Canada Web site, consult the Help page.