The Government of Canada and Passport Canada are committed to providing visitors with websites that respect their privacy. This page summarizes the privacy policy and practices on Passport Canada websites.
Public Key Infrastructure (PKI) is a framework of policies, services, and encryption software that provides the assurances users need before they can confidently transmit sensitive information over the Internet and other networks.
Passport Canada respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site is available in both English and French (or in one language only if a unilingual office). However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.
Links to websites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Visitors should also be aware that information offered by non-Government of Canada sites to which the Passport Canada links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.
The front page of the Canadian passport booklet and the bio page of the Canadian passport (even empty) are all official marks registered under the Trade-marks Act.
Passport Canada's trademarks, the name "Passport Canada", the passport page designs, and graphics of Passport Canada website may not be used, in whole or in part, in connection with a business; any product or service in any manner that is likely to lead to the belief that the service or the posting in association with which it is used have received government approval, endorsement or authority; and may not be copied, imitated, or used, in whole or in part, without prior written permission of Passport Canada.
Information on this site, other than government symbols, has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Passport Canada. We ask only that:
The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:
information@fip-pcim.gc.ca
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, ON, Canada
K1A 0R5
Telephone: 613-957-2533
Facsimile: 613-946-5187
Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission-granting process, PWGSC helps to ensure that individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please go to PWGSC's "Applying for Copyright Clearance on Government of Canada Works" page or write:
copyright.droitdauteur@pwgsc.gc.ca
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Ottawa, ON, Canada
K1A 0S5
Passport Canada is taking the measures necessary to protect the confidentiality of the personal information you provide and to ensure that your electronic transactions with us are secure.
There are two ways that ensure the security of your transactions: by encryption and firewalls.
The first security layer begins with your web browser. When you access the Passport On-line form via epass Canada, the server checks your browser to ensure it meets strict security requirements. You may only use browsers that employ 128-bit encryption (one of the highest levels of browser security available today). A secure connection is then established between your computer and our service.
Encryption electronically scrambles the data stream between your computer and our server. This minimizes the risk that Internet hackers and other users will alter or view information being transmitted. You must be using a browser with 128-bit encryption in order to access this site. A padlock or key icon at the bottom of your browser indicates that a secure connection has been established. For interactive transactions, we may supplement this industry standard measure with additional security measures.
Firewalls are a combination of hardware and software designed to securely separate the outside world from our internal computer systems and database.
To protect against unauthorized access to your secure session, the system is designed to automatically log the session off after 18 minutes of inactivity.
Passport Canada recommends that all users exit the Passport On-line form and epass Canada applications using the "Logoff" link.
Users can also shut down their browser to log out of these applications. If the user leaves these applications in any other manner, the epass Canada session will remain active. Anyone using this computer subsequently could then obtain the previous user's name, address and telephone information until the timed logout (after 18 minutes).
Passport Canada suggests that all users clear their browser cache once a transaction has been completed. Information stored in the browser cache is not encrypted, and therefore could be compromised by others if the browser cache is not cleared.