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Emotional intelligence and the skills it encompasses are your most powerful tools for leadership success. These skills have proven to be as important as technical expertise. Emotional intelligence supports achievement and task performance in many areas, including team building, performance evaluations, leadership development, fostering innovation, personnel retention, conflict resolution, change management and setback coping skills. Most importantly, emotional intelligence helps individuals and their organizations nurture technical expertise and intellectual capital, the lifeblood of any successful enterprise.
Based on the pioneering work of Daniel Goleman, the program will focus on the core competencies of emotional intelligence. There are numerous studies that indicate that individuals and organizations that develop and apply these five areas of emotional intelligence are the most successful, both personally and professionally.
- Self-Awareness: Having an accurate understanding of how you behave and how other people perceive you; recognizing how you respond to others; and being sensitive to your attitudes, feelings, emotions, and general communication style at any given moment
- Self-Management: The capacity to soothe oneself, to shake off anxiety, gloom, irritability -- and recognizing the consequences of failure is the basis of this emotional competency. Channeling emotions in the service of a goal is essential for paying attention and for self-motivation, mastery and creativity. Emotional self-control -- delaying gratification and stifling impulsiveness -- underlies accomplishment of every sort.
- Interpersonal expertise: Managing conflict, building consensus, team communication skills, giving criticism, negotiating and assertiveness are part of organizational tasks that must be performed daily. The skills needed to perform these tasks are components of interpersonal emotional intelligence.
- Relationship Management: The ability to help others manage their emotions, feelings and moods so that they can achieve greater success. Whether it is helping a coworker manage conflict, or helping a subordinate learn how to self-motivate or deal with a personal setback, emotional mentoring – helping others to succeed -- is a hallmark of the emotionally intelligent leader and the emotionally intelligent organization.
Course Objectives
- Understand the concept of emotional intelligence and how it relates to success
- Learn strategies and techniques for developing one's emotional intelligence
- Learn strategies and techniques for helping others develop their emotional intelligence
- Develop a specific action plan for applying emotional intelligence in the workplace
- Self Monitoring: Accurately observing yourself so that you can keep yourself on a positive track of action.
- Empathy: Understanding the feelings and concerns and taking their perspective; appreciating differences in people's feelings about things.
- Anger management: Being able to use anger as a cue that something is wrong; learning to convert anger to a source of motivation; dealing effectively with the anger of others.
- Communications: Talking about feelings effectively; becoming a good listener and questioner; distinguishing between what someone does or says and your own reactions to or judgments about it; sending "I" messages instead of blame.
- Self-Motivation: Being able to psych yourself up; being able to quickly overcome adversity; learning to generate "focus."
- Productive Criticism: Using criticism as a motivational, educational and developmental tool; responding productively to criticism.
- Conflict Resolution Skills: Resolving conflict between individuals, teams and departments.
- Mood Sensing: Recognizing the moods and feelings of others; identifying the emotional pulse of your team, department and organization.
- Mood Infection: Creating enthusiastic learning to stop the flow of negative emotions.
- Strategies for Change: Learning how to change yourself; knowing how to break bad habits.
- Problem Solving Skills: Generating novel solutions to old problems; helping others problem solve.
- Group dynamics: Learning to process and identify productive and destructive patterns of group behavior; knowing how to build team cohesiveness.
Course Structure
The program will be highly interactive. Short presentations will be used to cover core concepts and skills; there will also be structured activities allowing participants the opportunity to experience, develop and apply the concepts and skills that make up their emotional intelligence.
Course Materials
Each participant will receive a comprehensive manual that highlights key concepts of emotional intelligence and emotional intelligence training activities. The manual also includes an assessment tool that will help participants develop and apply their emotional intelligence.
Session Dates
Registration
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If you have questions regarding your registration contact the Graduate School at
olcclda@grad.usda.gov or (202) 314-3320.
Questions regarding the program and the course content can be addressed to the Center for Leadership and Development at
olcclda@grad.usda.gov.
Cancellations and Substitutions
You may cancel your registration and receive a full refund if you cancel more than 14 days before the class or program begins. After that date, you may send a substitute if you cannot attend, but refunds will not be made.
Onsite Delivery
To schedule on-site delivery of this workshop contact the Graduate School's Center for Leadership and Management at (202) 314-3580 or by e-mail at
olcclda@grad.usda.gov.
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