FREQUENTLY ASKED QUESTIONS
How do I make a wire transfer?
To send a wire to AFCU the following information
should be given to the sending institution:
Mandatory
Name of Receiving Institution:
Agriculture Federal Credit Union (Short Name:
Agric FCU Wash DC)
ABA #: 254074057
Beneficiaries Name
Beneficiaries Address
Beneficiaries Account Number at AFCU (only the
six digit account number is needed)
Optional
Any special instructions on how AFCU should handle the
funds once received and processed on the Beneficiaries Account.
How does the Member Privilege
service work?
Member Privilege is a courtesy pay product designed to protect members from the additional charges associated with an account overdrawn due to an ACH, ATM or Visa Check Card transaction (withdrawal, point-of-sale purchase or debit), or by writing a check or draft. It may provide you with a safety net up to $600, including our non-sufficient funds (NSF) fee that may protect you if you overdraw your account. The only time a fee is incurred is when the Privilege is actually used. At that time, a Member Privilege fee of $30.00 per item will be applied.
Members do not have to sign anything to get this service, and there are not any fees aside from the normal NSF fee for each item overdrawn. The limit will not be included in your balance provided by a teller, at the ATM or through Internet Banking or Audio Response Teller (ART).
Please be aware that if you overdraw your checking account due to an ACH, ATM (withdrawal, point-of-sale purchases or debit), Visa Check Card (withdrawal, point-of- sale purchases or debit) transaction or writing a check, your Member Privilege account will be activated for the funds available and you will be charged a $30.00 fee for each transaction.
If you have available funds in your savings account or goal line, a transfer will be made from that account first to cover the overdraft, before your Member Privilege is activated.
AFCU encourages members to manage their finances responsibly; however, the Member PrivilegeSM is designed to offer help when you need it as long as your checking account remains in good standing (defined as making regular deposits and bringing the account to a positive balance when it becomes negative).
What happens if I don't use
my AFCU account?
Your account is considered
dormant if there is no member initiated activity after 2 years.
After 3 years of no activity, your account could be considered
unclaimed property and deemed the property of the District
of Columbia. If you have not
made any activity on your account in over 2 years the District
of Columbia may require us to transfer custodianship of your
membership.
You can avoid your
membership being transferred by making a deposit or withdrawal
at any of our branch locations. Or if you prefer, contact
us immediately at 202-479-2270. We
value your membership and we want you to enjoy the many benefits
of AFCU.
I have been locked out and
can't access my account online anymore. How
can I get my password reset?
If you attempt to access your account online with the wrong
password three times in a row, our system will automatically
block all further attempts for security reasons (we don't
want to have anyone else trying to guess your password). If
this happens to you, please give us a call at 202-479-2270
and, after verifying your identity, we will be glad to reset
your password.
Can I reset my internet password
myself?
Yes. When you first sign up, you were asked to choose three
security questions. Correctly answering these three questions
will allow you to reset your password on your own. If you
want to change these questions, or change your answers to
the questions you've chosen, you can do so from our website
once you've signed in. Just click on the "User Options"
tab at the top of the screen and then click on the link marked
"Forgotten Password Setup" and follow the prompts.
I've tried to follow the instructions
but I'm having still trouble activating my credit/VISA
debit/ATM card. What can I do?
Please call us at 202-479-2270 or stop by one of our branches.
Most of the time, this is not a problem with the card or with
the automated phone system (ART), but instead is just getting
the PINs mixed up for the two. Our staff can help get you
sorted out and even activate your card for you.
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