Avoid project failures, substandard services, delays in delivery and contract disputes by writing performance-based statements of work with effective quality-assurance surveillance plans. A must for program and project personnel as well as contractors and auditors who need training in identifying inadequacies in statements of work, this step-by-step course will teach you how to write effective task descriptions, performance standards, quality assurance surveillance plans and more.
Anyone responsible for writing or reviewing statements of work or quality assurance surveillance plans for service contracts.
Objectives:
Follow a step-by-step approach to writing a statement of work
Describe tasks to be performed in results-oriented terms
Establish performance standards and acceptable quality levels
Develop an efficient and effective quality assurance surveillance plan
Critique a statement of work
Syllabus:
Syllabus -- Writing Performance-Based Statements of Work, ACQI8117D, Grad. School, USDA
DAY ONE OF THREE
Lesson 1: Introduction to Statements of Work (SOW) Introduction to statements of work and roles and responsibilities of the contract team.
Lesson 2: Service Contracts History of the evolution of service contracts and PBSC. Vulnerabilities associated with personal services.
Lesson 3: Performance-Based Service Contracts How PBSC methodologies can be used to improve service contracting. Introduction to PBSC, what it is and its advantages.
Lesson 4: Requirements Analysis Receive background and instruction on each step of requirements analysis, the detailed analytical phase of developing a PBSOW. Practice each step in a practical exercise.
DAY TWO OF THREE
Continue with Lesson 4-Requirements Analysis
DAY THREE OF THREE
Lesson 5: Writing Performance-Based SOWs How to fold the outputs from all of the steps into a PBSOW.
Lesson 6: Quality Assurance Major contents of a surveillance plan, how to do surveillance once the plan is written and remedies for substandard performance.
