| Developing Performance Standards (via GS Online) (Web-based) |
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| Overview: |
Learn the skills you need to make, or advise on making, meaningful performance distinctions, regardless of the system in which you find yourself - Title 5, Title 5-exempt, paybanding, traditional, or other system variations.
Network CD-ROM license available for minimum of 25 students. Call (303) 236-8500 for details.
In this independent study online course, assistance is available as needed. Take up to six months to complete.
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| Who Should Attend? |
| Supervisors, managers, HR or administrative staff that need to develop or modify, or advise others on developing/modifying, performance standards that effectively measure individual achievements that contribute to the agency's overall success. |
| Additional Information: |
| View Course Selection Guides. |
| Syllabus: |
Lesson 1: Introduction to Performance Management
- Performance management in the federal government
- The basis for performance decisions
- Guiding principles for performance management
- The performance management process
- Alternative performance management systems
Lesson 2: Planning and Measuring Performance
- Linking organizational mission and individual performance
- Deciding what results need to be measured
- Deciding how to measure desired results
- The impact of pay-for-performance systems
Lesson 3: Developing Performance Standards
- Why performance standards?
- Analyze performance needs
- Write performance elements
- Identify critical elements
- Develop performance standards
- Identify performance measures
- Making decisions
- Levels of performance
- SMART standards
- Employee participation in developing standards
- Finalize standards
Lesson 4: Defining Generic Standards
- Identifying gaps in generic standards
- Clarifying generic standards
- Pay for performance
- Documenting performance expectations
Lesson 5: Communicating Performance Expectations
- Prepare for the meeting
- Arrange the setting
- Confirm your purpose
- Present and explain performance expectations
- Ask for feedback
- Ensure employee understanding
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