IngentaConnect Help
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Please check the list of Frequently Asked Questions below to see if the answer to your query is provided. If you cannot find the answer to your question in the FAQs please contact us.
General
What is IngentaConnect?
Do I need to subscribe to the IngentaConnect service?
Can you help me find articles for my research?
How do I publish an article on IngentaConnect?
How do I place an advertisement in an IngentaConnect publication?
How do I place an advertisement on the IngentaConnect website?
Copyright & licensing
I am the author/publisher/copyright holder. Why is my article available for sale on your website?
How do I obtain permission to reprint articles or images on IngentaConnect?
Am I allowed to share IngentaConnect articles or email alerts?
Finding Content
How do I find the journal or book I'm looking for on IngentaConnect?
Where is the most recent issue of this journal?
How do I search for an article?
How do I find articles by a particular author?
Do you support Boolean searching?
Can I get access to any articles for free?
What browsing options are supported?
What subject classification do you use?
Accessing Content
How do I download an electronic article?
I can't see a PDF download link. Why not?
Why is my article taking such a long time to download?
My PDF won't display, what should I do?
How do I access the PDF I just purchased?
I am the author. How do I access my article and/or obtain offprints?
How do I obtain usage statistics for my organization?
Purchasing content
Can I purchase individual articles?
How do I purchase an article?
What payment options are available?
Why is there a delivery fee?
I don't use credit cards and I am not affiliated with any institutions. How can I pay for an article?
Can I purchase an entire issue?
How do I subscribe to a journal on IngentaConnect?
How can I purchase reprints?
How can I obtain review or sample copies of journals on IngentaConnect?
Can I purchase multiple articles in one transaction?
Accessibility
What is your commitment to accessibility?
The font size on IngentaConnect is too small, how do I make it easier to read?
Technical
Which browsers do you support?
I can't see some of the images around the site. Why not?
Which version of Adobe Acrobat should I be using to view PDFs?
How do I report a problem with your website?
What is IngentaConnect?
IngentaConnect is a website that hosts scholarly books and journals from a range of different publishers. Millions of articles, chapters and reports are available for you to search across, and access to full text is available by pay-per-view or by subscription to individual publications.
Do I need to subscribe to the IngentaConnect service?
No, anyone can search and browse IngentaConnect for free.
Can you help me find articles for my research?
No, we are not a research service and cannot look for articles for you, or respond to enquiries on general research issues. Ask for help at your library reference desk, or use our search facility to find articles you need.
How do I publish an article on IngentaConnect?
IngentaConnect hosts content from a wide variety of publishers but we are not a publishing house. You will need to get your article accepted by a publisher for inclusion in one of their titles, in order for it to appear on IngentaConnect. A link to the publisher's website is included on each publisher's homepage on IngentaConnect. You can view a full list of publishers, and access their IngentaConnect homepages, here . Please contact the appropriate publisher, via their website, if you would like to have an article accepted for publication.
How do I place an advertisement in an IngentaConnect publication?
To place an advertisement within an IngentaConnect publication, you will need to contact the publisher of the book or journal directly. Links to publishers' websites can be found on the publication homepage of each book or journal. You can view a full list of publishers, and access their IngentaConnect homepages, here. Please contact the appropriate publisher, via their website, if you would like to place an advertisement in an IngentaConnect publication.
How do I place an advertisement on the IngentaConnect website?
For details of online advertising opportunities on IngentaConnect please download our 2007 Rate Card , or contact us at advertising@ingenta.com
I am the author/publisher/copyright holder. Why is my article available for sale on your website?
Articles for which electronic full text is available from IngentaConnect are made available to Ingenta's users under arrangements between Ingenta and the publishing company. To the best of Ingenta's knowledge, the publishers whose content is available on IngentaConnect have secured all necessary rights to make these documents available to Ingenta's users. All copyright matters for journals hosted by Ingenta are handled by the respective publishers. A link to the publisher's website is included on each publisher, journal and article homepage on IngentaConnect. Please contact the publisher directly with article copyright queries for electronic content.
The IngentaConnect service is also a licensee of the British Library's Inside Serials database, which enables us to offer fax/Ariel (i.e. non-electronic) document delivery of several publishers' content via the British Library. We do not host the content and we are not delivering it electronically. The British Library is responsible in these cases for the rights and royalties agreements with publishers for the use of the bibliographic data and the document delivery supply.
To establish whether we are delivering the article in question electronically or via fax/Ariel document delivery, check the article's homepage on IngentaConnect: we display the publisher link for electronic articles, but not for fax/Ariel articles.
How do I obtain permission to reprint articles or images on IngentaConnect?
To obtain permission to reprint articles or images from content hosted on IngentaConnect, you will need to contact the publisher of the book or journal directly. Links to publishers' websites can be found on the publication homepage of each book or journal. You can view a full list of publishers, and access their IngentaConnect homepages, here. Please contact the appropriate publisher, via their website, if you would like to obtain reprint or copyright permissions.
Am I allowed to share IngentaConnect articles or email alerts?
Generally, no. Only content which is freely available (indicated with this icon 
) may be shared. Your use of articles under the terms of a subscription (indicated with this icon 
) or temporary trial (indicated with this icon 
) is restricted by your agreement with the publisher and may not be shared. Your use of articles purchased directly from IngentaConnect is governed by copyright law, which prohibits unauthorized copying, distribution, public display, public performance, and preparation of derivative works.
In addition, you may not redistribute email alerts received via IngentaConnect's InTouch alerting service, unless you have specifically negotiated a redistribution licence with us.
How do I find the journal or book I'm looking for on IngentaConnect?
Entering a word or words into the search box on the homepage and selecting Journal or Book title will allow you to search the titles of the publications only, not the articles within the publications.
Where is the most recent issue of this journal?
Journal issues are supplied to IngentaConnect by publishers or their typesetters, and we are only able to display issues once they have been supplied to us. We work closely with our publisher partners to ensure IngentaConnect is as up-to-date as possible with the latest research. Most publishers supply issues to us in good time, but in some cases supply of content can be delayed by the publisher's production processes, which are unfortunately beyond our control. If an issue you are expecting to see is not visible, please contact the relevant publisher directly for an anticipated online publication date. A link to the publisher's website is included on each publisher, journal and article homepage on IngentaConnect.
How do I search for an article?
Use the search box on the home page, or the Quick Search box in the right-hand navigation menu. Keywords entered in this box will search article titles, keywords and abstracts. By default your search will be executed across the database or articles that are available electronically. If you wish to search for articles that are only available by fax or Ariel delivery select Fax/Ariel content.
How do I find articles by a particular author?
Go to the Advanced Search page (by clicking on Advanced search in the right hand menu) and type in the author name as last name, initials or last name, firstname.
Do you support Boolean searching?
Yes, you can use Boolean search terms in both Quick Search and Advanced Search. For more information on Boolean searching please see Advanced Search Help
Can I get access to any articles for free?
Articles that are freely available are indicated with a blue F icon. All other articles are available either by subscription to the journal or book, or by purchasing individual articles using a credit or debit card. Articles to which you or your institution have a subscription are indicated with an orange S icon which entitles you to view the full text without additional payment.
What browsing options are supported?
You can browse the content on IngentaConnect alphabetically by publication title or publisher, or by subject area. When browsing alphabetically by title you can limit the content to subscribed material only, or subscribed and freely available content.
What subject classification do you use?
Our journals are classified according to Library of Congress (LC) subject headings. The classifications displayed have been slightly simplified to help make the browsing and classification clearer.
How do I download an electronic article?
Once you have found an article you wish to read you can download it in one of two ways: if the article is free, or available via a subscription held by you or your institution, then PDF download links will be displayed under the article abstract (articles are generally available as PDFs, but some content is also available as HTML in which case you will see two download options). For pay-per-view content you must first add the article to the shopping cart and pay for it. At the end of the ecommerce process you will be presented with similar PDF and/or HTML links.
I can't see a PDF download link. Why not?
You may not be entitled to view the article. If, however, the article is free, or you are entitled to view it either by an active subcription or following a pay-per-view purchase, then it could be because of your browser settings. If you are using Firefox and are running the Adblock extension, please ensure that you are not blocking content from http://*.akamai.net/*. Akamai hosts the images which render the buttons on our site, and if you have blocked this domain, then download buttons (and several other images on the IngentaConnect site) will not be visible to you. If this does not appear to be the problem, please contact us.
Why is my article taking such a long time to download?
At busy times we have a large number of users on the site and this may occasionally mean that download times are slightly slower. If your download is extremely slow, then please retry later. In many cases the size of the download is indicated right next to the PDF (or HTML) download button on the site. Be aware that some PDFs, particularly those incorporating high-resolution graphics, can be quite large so may take a while to download from our servers. If you have persistent problems with downloading a large PDF article, then please contact us.
My PDF won't display, what should I do?
Firstly confirm that you're using a recent version of the Adobe Reader software, which is freely available from the Adobe site. We recommend using version 5.0 or higher as some PDFs will only display correctly in more recent versions of this software. If, after upgrading your PDF viewer, you are still having problems displaying a PDF article, then please contact us.
How do I access the PDF I just purchased?
At the end of the shopping cart process you will be presented with a download link from which you can obtain the article. Alternatively, when signed in as a personal user click on "track orders" (under Manage my Ingenta in the right-hand navigation options). You'll then be able to see a list of your recent orders. Click on the relevant order number to be presented with an order summary and download links. Electronic articles are available to download from the site for 48 hours after purchase.
I am the author. How do I access my article and/or obtain offprints?
To enable access to your article, or to obtain offprints, you will need to contact the publisher of the book or journal directly. Links to publishers' websites can be found on the publication homepage of each book or journal. You can view a full list of publishers, and access their IngentaConnect homepages, here . Please contact the appropriate publisher, via their website, if you are an author wishing to access your article.
How do I obtain usage statistics for my organization?
Free COUNTER-compliant usage statistics are available for institutional subscribers. Please log in to IngentaConnect with your adminstrator username and password and click on "COUNTER-compliant statistics" under the "Collection" menu.
Can I purchase individual articles?
Yes. The majority of our publishers allow pay-per-view of individual articles. If you don't have a personal or institutional subscription in most cases you can purchase individual articles for your research. The price of the article will be displayed below the abstract.
How do I purchase an article?
If you do not have subscription access to an article you will be presented with a price and an "add to cart" link. Click this link to add the article to your shopping cart. You'll be asked to sign-in or register before you can add items to the cart. You can pay using a credit card, or an institutional payment account.
What payment options are available?
Articles can be purchased using a personal credit or debit card or an institutional deposit account. We accept the following credit cards: Amex, Maestro UK (Switch), MasterCard, Visa. Please note that we are unable to accept Maestro International cards.
Why is there a delivery fee?
The delivery fee, itemized beneath the article fee in the shopping cart, defrays the cost of the card processing fees charged to us by credit card suppliers. It also contributes to supporting our e-commerce infrastructure, our ability to provide free search and browse, and our provision of global customer service.
I don't use credit cards and I am not affiliated with any institutions. How can I pay for an article?
We only accept credit/debit card payments or payments made with an institution deposit account.
Can I purchase an entire issue?
Yes, in some cases where the publisher has allowed issue purchasing, you will see the option to purchase the entire issue rather than each individual article. This option does not apply to all of the publications on IngentaConnect.
How do I subscribe to a journal on IngentaConnect?
To subscribe to a journal you will need to contact the publisher of the journal directly. Links to publishers' websites can be found on the publication homepage of each book or journal. You can view a full list of publishers, and access their IngentaConnect homepages, here. Please contact the appropriate publisher, via their website, if you would like to subscribe to a journal on IngentaConnect.
How can I purchase reprints?
To purchase reprints you will need to contact the publisher of the book or journal directly. Links to publishers' websites can be found on the publication homepage of each book or journal. You can view a full list of publishers, and access their IngentaConnect homepages, here . Please contact the appropriate publisher, via their website, if you would like to purchase article reprints.
How can I obtain review or sample copies of journals or books on IngentaConnect?
To obtain review or sample copies you will need to contact the publisher of the book or journal directly. Links to publishers' websites can be found on the publication homepage of each book or journal. You can view a full list of publishers, and access their IngentaConnect homepages, here. Please contact the appropriate publisher, via their website, if you would like to obtain review or sample copies.
Can I purchase multiple articles in one transaction?
Yes, you can purchase as many articles as you like in a single transaction. You can have a mixture of electronic and fax/ariel items in your shopping cart at any one time.
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What is your commitment to accessibility?
We aim to reach as high a level of accessibility as possible. The IngentaConnect site currently aims to be at Bobby level 'AA', although some areas of the site may be of a slightly lower standard. All of the site should conform to Bobby level 'A' at the least. This means that IngentaConnect should be accessible for the majority of users under normal circumstances.
The font size on IngentaConnect is too small, how do I make it easier to read?
To resize the text on a page to make it larger, click on the links next to the "Text size" option in the bottom right hand corner of the page. Each link will cause the page to reload with a slightly larger font. Select one that feels comfortable. A cookie will be stored in your browser so that your selection will be remembered throughout your session. Alternatively, you can ask your browser to resize the page. Look at the "View" menu for a suitable option (or consult your browser documentation).
Which browsers do you support?
Please read our software compatibility page for details. Generally speaking we support version 5 or above of the major browsers, and aim to support as many browsers and platforms as possible.
I can't see some of the images around the site. Why not?
If you are using Firefox and are running the Adblock extension, please ensure that you are not blocking content from http://*.akamai.net/*. Akamai hosts the images which render the buttons and some other images on our site, and if you have blocked this domain, then several images on the IngentaConnect site will not be visible to you. If this does not appear to be the problem, please contact us.
Which version of Adobe Acrobat should I be using to view PDFs?
We recommend Adobe Reader 5.0 or above. Please read our software compatibility page for more details.
How do I report a problem with your website?
Please fill in this form to report and submit any problems you encounter with the display or function of IngentaConnect.
Contacting Ingenta
To contact Ingenta please select a category below that best describes the nature of your query. Your query will be sent to the Ingenta Customer Service team who will contact you as soon as possible with a response.
We regret that telephone support is only available to customers of our IngentaConnect Complete, Premium, deposit account and alerting services. If you subscribe to one of these services, the support number to call is displayed on the right hand side of the IngentaConnect site when you are logged in. Telephone support is not currently available for users of our free service.
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