Air Travel Consumer Reports for 2008
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 10, 2008, and the most recent data is from October 2008.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2008 |
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December 2008 Report PDF Version | MS Word Version Flight Delays: October 2008 / 12 Months Ending October 2008 Mishandled Baggage: October 2008 Oversales: 3rd Quarter 2008 / January-September 2008 Consumer Complaints: October 2008 Customer Service Reports to the Dept. of Homeland Security: October 2008 Airline Animal Incident Reports: October 2008 |
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November 2008 Report PDF Version | MS Word Version Flight Delays: September 2008 / 12 Months Ending September 2008 Mishandled Baggage: September 2008 / January-September 2008 Oversales: 3rd Quarter 2008 / January-September 2008 Consumer Complaints: September 2008 / January-September 2008 Customer Service Reports to the Dept. of Homeland Security: September 2008 Airline Animal Incident Reports: September 2008 |
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October 2008 Report PDF Version | MS Word Version Flight Delays: August 2008 / 12 Months Ending August 2008 Mishandled Baggage: August 2008 Oversales: 2nd Quarter 2008 / January-June 2008 Consumer Complaints: August 2008 Customer Service Reports to the Dept. of Homeland Security: August 2008 Airline Animal Incident Reports: August 2008 |
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September 2008 Report PDF Version | MS Word Version Flight Delays: July 2008 / 12 Months Ending July 2008 Mishandled Baggage: July 2008 Oversales: 2nd Quarter 2008 / January-June 2008 Consumer Complaints: July 2008 Customer Service Reports to the Dept. of Homeland Security: July 2008 Airline Animal Incident Reports: July 2008 |
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August 2008 Report PDF Version | MS Word Version Flight Delays: June 2008 / 12 Months Ending June 2008 Mishandled Baggage: June 2008 / January-June 2008 Oversales: 2nd Quarter 2008 / January-June 2008 Consumer Complaints: June 2008 / January-June 2008 Customer Service Reports to the Dept. of Homeland Security: June 2008 Airline Animal Incident Reports: June 2008 |
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July 2008 Report PDF Version | MS Word Version Flight Delays: May 2008 / 12 Months Ending May 2008 Mishandled Baggage: May 2008 Oversales: 1st Quarter 2008 Consumer Complaints: May 2008 Customer Service Reports to the Dept. of Homeland Security: May 2008 Airline Animal Incident Reports: May 2008 |
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June 2008 Report PDF Version | MS Word Version Flight Delays: April 2008 / 12 Months Ending April 2008 Mishandled Baggage: April 2008 Oversales: 1st Quarter 2008 Consumer Complaints: April 2008 Customer Service Reports to the Dept. of Homeland Security: April 2008 Airline Animal Incident Reports: April 2008 |
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May 2008 Report PDF Version | MS Word Version Flight Delays: March 2008 / 12 Months Ending March 2008 Mishandled Baggage: March 2008 / January-March 2008 Oversales: 1st Quarter 2008 Consumer Complaints: March 2008 / January-March 2008 Customer Service Reports to the Dept. of Homeland Security: March 2008 Airline Animal Incident Reports: March 2008 |
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April 2008 Report PDF Version | MS Word Version Flight Delays: February 2008 / 12 Months Ending February 2008 Mishandled Baggage: February 2008 Oversales: 4th Quarter 2007 / January-December 2007 Consumer Complaints: February 2008 Customer Service Reports to the Dept. of Homeland Security: February 2008 Airline Animal Incident Reports: February 2008 |
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March 2008 Report PDF Version | MS Word Version Flight Delays: January 2008 / 12 Months Ending January 2008 Mishandled Baggage: January 2008 Oversales: 4th Quarter 2007 / January-December 2007 Consumer Complaints: January 2008 Customer Service Reports to the Dept. of Homeland Security: January 2008 Airline Animal Incident Reports: January 2008 |
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Feburary 2008 Report PDF Version | MS Word Version Flight Delays: December 2007 / 12 Months Ending December 2007 Mishandled Baggage: December 2007 / January-December 2007 Oversales: 4th Quarter 2007 / January-December 2007 Consumer Complaints: December 2007 / January-December 2007 Customer Service Reports to the Dept. of Homeland Security: December 2007 Airline Animal Incident Reports: December 2007 |
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January 2008 Report PDF Version | MS Word Version Flight Delays: November 2007 / 12 Months Ending November 2007 Mishandled Baggage: November 2007 Oversales: 3 rd Quarter 2007 / January-September 2007 Consumer Complaints: November 2007 Customer Service Reports to the Dept. of Homeland Security: November 2007 Airline Animal Incident Reports: November 2007 |
Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
