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Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines
Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information

Travel Tips & Publications

• Air Travel Consumer Report

• Plane Talk
  Coping with Flight Delays

Travel with Animals
Baggage tips
Charter information
'Defensive Flying'
Passengers with Disabilities
Frequent Flyer Programs
Getting the Best Air Fares
Sources of Air Travel Information

• Other Publications
  
  Fly Rights
  
  New Horizons: Information for the Air Traveler with a Disability
  
  Tell it to the Judge
  
  When Kids Fly Alone
  
  

• Airline Consumer Contacts

• Miscellaneous

Development of Contingency Plans for Lengthy On-Board Ground Delays

Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft

Passengers With Disabilities: Model Training Program for Airlines

Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities.

Air Travelers With Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers.

Annual Report on Disability-Related Air Travel Complaints

Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines
Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information

Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov