Leading the Way with Accommodations
Mark Rew
Team Leader, Blind/Low Vision and 
Cognitive Team

Agenda		
•	CAP Overview 
•	Section 508 support through CAP services

CAP: 18 Years of Accommodations
•	CAP was established in 1990 as DoD’s centrally funded program to provide accommodations
•	Expanded by Congress in 2000 to support other Federal agencies 	
•	Partnerships with 65 Federal agencies
•	Over 71,000 accommodations

CAP Mission
•	To provide assistive technology and accommodations to ensure people with disabilities and Wounded Service Members have equal access to the information environment and opportunities in the Department of Defense and throughout the Federal government

CAP Services
Provide assistive technology and training
•	Conduct needs assessments and technology demonstrations
•	Provide installation and integration
•	Provide training on disability management and on creating an accessible environment
•	Support the compliance of federal regulations
•	Assist in the recruitment, placement, promotion and retention of people with disabilities and Wounded Service Members 

Needs Assessments	
•	Determine the type of work.
•	Identify the level of computer security and the certification process.
•	Ask about operating system, computer network, and application.
•	Ask if the Information Resource help desk has experience supporting assistive technology. 

Provide Guidance to Agency's IT Help Desk During AT Installation
•	Make sure the help desk knows the technical requirements such as memory, access privileges, and if the product needs to be installed on the server.
•	Make sure an IT person is available during training. 
•	Can address technical issues quickly.
•	Needs to have enough knowledge to support the employee after the training is over.

Vendor and Trainer	
•	Make sure the vendor can provide tech support for the IT environment. 
•	Provide guidance to both the agency's IT help desk and the vendor when trouble shooting problems with the AT accessing applications. 

Provide Section 508 Guidance	
•	Provide agency contacts training and how-to information for the agency's specific Section 508 issues.
•	Test web sites or software with assistive technology for access issues. 
•	Let the agency development teams visit CAPTEC for demonstrations of assistive technology accessing IT.
•	Provide guidance on solicitations and contract wording to include Section 508 requirements when appropriate.
•	Provide CAP customers guidance on accessing agency applications with the assistive technology provided by CAP. 

Section 508 Coordination	
•	Participate with Section 508 groups and activities.
•	DoD-OCIO Section 508 coordinators.
•	The Section 508 coordinators working group.
•	Government conferences and trainings.

www.tricare.mil/cap
(Picture of CAP website)

Resources
•	Computer/Electronic Accommodations Program (CAP) www.tricare.mil/cap 
•	CAP Partnership Coordinator is Sharon Terrell-Lindsay
	Email: sharon.terrell-lindsay@tma.osd.mil  
•	Agency Disability Program Managers
•	Department of Labor
•	Job Accommodation Network www.jan.wvu.edu
•	DisabilityInfo.Gov  www.disabilityinfo.gov  
•	U.S. Equal Employment Opportunity Commission
	www.eeoc.gov/ 
•	Perspectives Conference
	December 10 - 12, 2008	Bethesda, MD https://register.grad.usda.gov/Conferences/Perspectives/ 
•	Section 508
	http://www.section508.gov/