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New Orleans City Council expected to override Mayor Ray Nagin's budget vetoes12/17/2008 Times Picayune Events |
Utilities
Contact Utility Companies Back to Top
Track Entergy Power Outages
http://www.entergy.com/storm_center/outages.aspx
Entergy Corp. has posted a map of utility interruptions online.
Choose your service area to see a map that will show where outages are, how many households are affected, how long the power has been out and how soon it's expected to be restored.
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AT&T, Bellsouth Offers $10 DSL
http://www.bellsouth.com/consumer/inetsrvcs/index.html
AT&T/Bellsouth's FastAccess DSL Lite is only $10 per month with a 12 month commitment.
This plan is available only if you have not previously subscribed to AT&T or BellSouth's high-speed internet service and if you order online. Go to Bellsouth's DSL page and type in your phone number and complete the process to see if this service is available in your area and to order.
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Entergy
http://www.entergy-neworleans.com/your_home/storm_center/storms_katrina.aspx
Call 1-800-ENTERGY
Entergy Complaint and Dispute Resolution Process (.pdf)
http://www.entergy-neworleans.com/content/docs/Customer_Rights.pdf
Entergy New Orleans customers with complaints about their electric and gas service or the accuracy of their bills will no longer have to seek satisfaction from the company alone.
Under a process approved by the City Council, residential and commercial customers are now able to have an independent third-party arbitrator hear disputes that can't be resolved between consumers and the company's customer service representatives.
The complaints will be handled by Louisiana Mediation and Arbitration Inc. which will determine whether a particular complaint is eligible for arbitration as well as hold hearings and issue rulings. Download this .pdf for information on filing a complaint with Entergy or call the City Council Utilities Regulatory Office at 504-658-1110 for more info. more Cleco
(800) 622-6537
Get Utility Assistance Back to Top
Entergy and Cleco have suspended utility disconnections temporarily while residents recover from Gustav. Read an article here.
Both Entergy and Cleco are willing to work with individuals unable to pay their bills on a case-by-case basis. Call Entergy at 1-800-ENTERGY or Cleco at 1-800-622-6537.
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Utility Assistance for Low Income Households (.pdf)
http://www.entergy-neworleans.com/Global/Your_Home/pdfs/LA_LIHEAP.pdf
The state-funded LIHEAP program assists low-income residents with electric and gas payments throughout Louisiana.
Grants of up to $350 are available, and in some crisis cases, an additional $325 payment for energy bills. Download the .pdf for full eligibility requirements.
In the New Orleans area: Call Total Community Action at 504-324-8609 for more information. TCA is currently experiencing a high volume of calls so you may have to try calling several times. You can also call the main line at 504-872-0337. (No walk-ins accepted). In other parishes: Download the .pdf for organizations offering the utility assistance grant in other parishes (beginning on page 4). *You may reapply for assistance every 6 months. more
Low Income Energy Assistance Program
http://www.lhfa.state.la.us/programs/energy_assistance/ea-index.php
The Low Income Home Energy Assistance Program (LIHEAP) provides eligible households with assistance in meeting their monthly electric and gas bills.
Hope House New Orleans
http://www.hopehouseneworleans.org/
Hope House offers a variety of programs for Orleans Parish residents including utility assistance for residents in the 70130 zip code with a disconnect notice, transitional housing for families with children, an emergency food bank, a GED program, and a resource center with free computer use.
The Center is located at 916 St. Andrew St. in New Orleans. Visit the website or call (504) 525-2561 for more information.
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Catholic Charities Case Management Services
http://www.ccano.org/Community_Centers.htm
Catholic Charities is currently offering case management services at 14 different community centers in New Orleans to help
residents with basic needs such as rental and utility assistance and household
appliances. Visit
the website to find the phone number for the community center serving your area. New clients for case management are taken on the 1st and 2nd of each month only, but you can call to find out about other services such as food distribution and counseling. For additional assistance or other information call 866-891-2210.
Green Light New Orleans
http://www.greenlightneworleans.org/
Green Light New Orleans aims to help residents reduce energy consumption and energy bills by offering to change old style incandescent bulbs to modern compact fluorescent lighting FREE of charge. Each CFL will save the user more than $45 over the life of the bulb. They will come to your home and exchange your light bulbs at no cost to you.
Homeowners and renters are eligible. Read more and sign up on their website.
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