The Human Resources (HR) Division wants Laboratory managers and select customers of key HR services to tell them through an online survey how they view human resources services and where they would like to see improvements.
Human Resources has implemented a variety of changes to its policies and procedures in the past year and wants to continue improving its products and services. Human Resources Division Leader Ben Glover said, "It is a continual goal of the HR Division to seek input from key users of HR services and to harness that input to improve the way that we conduct our business. The customer satisfaction survey is just one way of soliciting input from customers who have been working with the HR Division since the contract transition.”
The short online survey will be distributed later this week to all Laboratory managers and employees in chief of staff positions. It should take less than 10 minutes to complete. In addition to identifying areas for improvement, Glover added that, “the survey results will help to set improvement priorities for HR the remainder of this fiscal year and into [fiscal year 2008].”
Glover also plans to share the results of the survey and actions steps for addressing any identified issues at a future all-manager's meeting.
