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The Federal Communications Commission (FCC) has become
aware of a long distance phone scam that may lead consumers to inadvertently
incur high charges on their phone bills.
The Scam Works Something Like This
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You get an e-mail, voicemail, or page telling you to
call a phone number with an "809", "284",
"876" (or some other three-digit) area code to collect a prize,
find out about a sick relative, engage in sex talk, etc.
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You assume you are making a domestic long distance
call - as "809", "284", "876" (and other
three-digit area codes involved in this scam) appear to be typical
three-digit U.S. area codes.
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When you dial the "809", "284",
"876" (or other three-digit) area code plus the number, however,
you're actually connected to a phone number outside the United States,
often in Canada or the Caribbean, and charged international call rates.
(In this case, "809" goes to the Dominican Republic,
"284" goes to the British Virgin Islands, and "876"
goes to Jamaica.)
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You don't find out about the higher international
call rates until you receive your phone bill.
Minimize the Risk of This Happening to You
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Check any area codes before returning calls.
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If you do not otherwise make international calls, ask
your local phone company to block outgoing international calls on your
line.
Filing a Complaint with the FCC
If you are billed for a call you made as a result of this
scam, first try to resolve the matter with your telephone company. If you are
unable to resolve it directly, you can file a complaint with the FCC. There is
no charge for filing a complaint. You can file your complaint using an FCC
on-line complaint form found at esupport.fcc.gov/complaints.htm.
You can also file your complaint with the FCC's Consumer Center by e-mailing fccinfo@fcc.gov;
calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC
(1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.
What to Include in Your Complaint
The best way to provide all the information the FCC needs
to process your complaint is to complete fully the on-line complaint form.
When you open the on-line complaint form, you will be asked a series of
questions that will take you to the particular section of the form you need to
complete. If you do not use the on-line complaint form, your complaint, at a
minimum, should indicate:
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your name, address, e-mail address, and phone number
where you can be reached;
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the telephone and account numbers that are the
subject of your complaint;
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the name and phone numbers of any companies involved
with your complaint;
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the amount of any disputed charges, whether you paid
them, whether you received a refund or adjustment to your bill, the amount
of any adjustment or refund you have received, an explanation if the
disputed charges are related to services in addition to residential or
business telephone services; and
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the details of your complaint and any additional
relevant information.
Filing a Complaint with the Federal Trade Commission
(FTC)
If you feel that you are a victim of an international
phone scam, you can file a complaint with the FTC online at https://www.ftccomplaintassistant.gov.
You can also submit a complaint by calling the FTC toll-free at 1-877-382-4357
(voice) or 1-866-653-4261 (TTY), or writing to:
Federal Trade Commission
CRC - 240
600 Pennsylvania Ave., NW
Washington, DC 20580.
For More Information
For information about other telecommunications issues,
visit the FCC's Consumer & Governmental Affairs Bureau Web site at www.fcc.gov/cgb,
or contact the FCC's Consumer Center using the information provided for filing
a complaint.
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Federal Communications Commission · Consumer
& Governmental Affairs Bureau · 445 12th St. S.W. ·
Washington, DC 20554 |
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1-888-CALL-FCC (1-888-225-5322) ·
TTY: 1-888-TELL-FCC (1-888-835-5322) · Fax: 1-866-418-0232 · www.fcc.gov/cgb/
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Federal Communications Commission
