Return to Home Page| Agency or Department | Number Completed / Ended Counselings | Number Settlements | % Settlements | Number Withdrawals/No Complaints Filed | % Withdrawals/No Complaints Filed | Total Number Resolutions | % Resolutions | Number Complaints | % Complaints | Number Decision to File Complaint Pending | % Decision to File Complaint Pending |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Agency for International Development | 14 | 0 | 0.00% | 9 | 64.29% | 9 | 64.29% | 5 | 35.71% | 0 | 0.00% |
| Armed Forces Retirement Home | 18 | 0 | 0.00% | 14 | 77.78% | 14 | 77.78% | 4 | 22.22% | 0 | 0.00% |
| Broadcasting Board of Governors | 85 | 0 | 0.00% | 54 | 63.53% | 54 | 63.53% | 30 | 35.29% | 1 | 1.18% |
| Central Intelligence Agency | 21 | 0 | 0.00% | 6 | 28.57% | 6 | 28.57% | 13 | 61.90% | 2 | 9.52% |
| Commodity Futures Trading Commission | 73 | 0 | 0.00% | 70 | 95.89% | 70 | 95.89% | 3 | 4.11% | 0 | 0.00% |
| Consumer Product Safety Commission | 6 | 0 | 0.00% | 1 | 16.67% | 1 | 16.67% | 5 | 83.33% | 0 | 0.00% |
| Corporation for National and Community Service | 10 | 2 | 20.00% | 2 | 20.00% | 4 | 40.00% | 6 | 60.00% | 0 | 0.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 11 | 0 | 0.00% | 8 | 72.73% | 8 | 72.73% | 3 | 27.27% | 0 | 0.00% |
| Defense Army and Air Force Exchange | 507 | 45 | 8.88% | 327 | 64.50% | 372 | 73.37% | 135 | 26.63% | 0 | 0.00% |
| Defense Commissary Agency | 175 | 23 | 13.14% | 73 | 41.71% | 96 | 54.86% | 73 | 41.71% | 6 | 3.43% |
| Defense Contract Audit Agency | 30 | 5 | 16.67% | 4 | 13.33% | 9 | 30.00% | 21 | 70.00% | 0 | 0.00% |
| Defense Contract Management Agency | 59 | 4 | 6.78% | 23 | 38.98% | 27 | 45.76% | 31 | 52.54% | 1 | 1.69% |
| Defense Finance and Accounting Service | 147 | 29 | 19.73% | 49 | 33.33% | 78 | 53.06% | 62 | 42.18% | 7 | 4.76% |
| Defense Human Resources Activity | 5 | 0 | 0.00% | 1 | 20.00% | 1 | 20.00% | 4 | 80.00% | 0 | 0.00% |
| Defense Information Systems Agency | 25 | 1 | 4.00% | 14 | 56.00% | 15 | 60.00% | 10 | 40.00% | 0 | 0.00% |
| Defense Intelligence Agency | 44 | 0 | 0.00% | 12 | 27.27% | 12 | 27.27% | 31 | 70.45% | 1 | 2.27% |
| Defense Logistics Agency | 351 | 43 | 12.25% | 186 | 52.99% | 229 | 65.24% | 110 | 31.34% | 12 | 3.42% |
| Defense National Geospatial-Intelligence | 27 | 2 | 7.41% | 7 | 25.93% | 9 | 33.33% | 18 | 66.67% | 0 | 0.00% |
| Defense National Guard Bureau | 166 | 43 | 25.90% | 84 | 50.60% | 127 | 76.51% | 20 | 12.05% | 19 | 11.45% |
| Defense National Security Agency | 74 | 1 | 1.35% | 44 | 59.46% | 45 | 60.81% | 28 | 37.84% | 1 | 1.35% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 8 | 0 | 0.00% | 3 | 37.50% | 3 | 37.50% | 5 | 62.50% | 0 | 0.00% |
| Defense Security Service | 6 | 0 | 0.00% | 2 | 33.33% | 2 | 33.33% | 4 | 66.67% | 0 | 0.00% |
| Defense Threat Reduction Agency | 14 | 0 | 0.00% | 7 | 50.00% | 7 | 50.00% | 7 | 50.00% | 0 | 0.00% |
| Defense Uniformed Services University | 4 | 1 | 25.00% | 1 | 25.00% | 2 | 50.00% | 2 | 50.00% | 0 | 0.00% |
| Defense Office of the Secretary/Wash. Hqtrs. Services | 57 | 2 | 3.51% | 26 | 45.61% | 28 | 49.12% | 27 | 47.37% | 2 | 3.51% |
| Department of Agriculture | 1,079 | 125 | 11.58% | 462 | 42.82% | 587 | 54.40% | 479 | 44.39% | 13 | 1.20% |
| Department of Commerce | 321 | 12 | 3.74% | 135 | 42.06% | 147 | 45.79% | 162 | 50.47% | 12 | 3.74% |
| Department of Defense Education Activity | 64 | 7 | 10.94% | 31 | 48.44% | 38 | 59.38% | 26 | 40.63% | 0 | 0.00% |
| Department of Education | 92 | 5 | 5.43% | 36 | 39.13% | 41 | 44.57% | 51 | 55.43% | 0 | 0.00% |
| Department of Energy | 126 | 4 | 3.17% | 43 | 34.13% | 47 | 37.30% | 70 | 55.56% | 9 | 7.14% |
| Department of Health and Human Services | 462 | 27 | 5.84% | 149 | 32.25% | 176 | 38.10% | 250 | 54.11% | 36 | 7.79% |
| Department of Homeland Security | 2,223 | 215 | 9.67% | 889 | 39.99% | 1,104 | 49.66% | 983 | 44.22% | 136 | 6.12% |
| Department of Housing and Urban Development | 156 | 12 | 7.69% | 44 | 28.21% | 56 | 35.90% | 97 | 62.18% | 3 | 1.92% |
| Department of Justice | 2,203 | 255 | 11.58% | 1,096 | 49.75% | 1,351 | 61.33% | 671 | 30.46% | 181 | 8.22% |
| Department of Labor | 177 | 3 | 1.69% | 48 | 27.12% | 51 | 28.81% | 118 | 66.67% | 8 | 4.52% |
| Department of State | 169 | 12 | 7.10% | 62 | 36.69% | 74 | 43.79% | 92 | 54.44% | 3 | 1.78% |
| Department of the Air Force | 1,358 | 247 | 18.19% | 535 | 39.40% | 782 | 57.58% | 546 | 40.21% | 30 | 2.21% |
| Department of the Army | 2,399 | 315 | 13.13% | 871 | 36.31% | 1,186 | 49.44% | 1,133 | 47.23% | 80 | 3.33% |
| Department of the Interior | 539 | 57 | 10.58% | 145 | 26.90% | 202 | 37.48% | 327 | 60.67% | 10 | 1.86% |
| Department of the Navy | 1,123 | 133 | 11.84% | 470 | 41.85% | 603 | 53.70% | 500 | 44.52% | 20 | 1.78% |
| Department of the Treasury | 1,019 | 181 | 17.76% | 190 | 18.65% | 371 | 36.41% | 504 | 49.46% | 144 | 14.13% |
| Department of Transportation | 795 | 48 | 6.04% | 272 | 34.21% | 320 | 40.25% | 452 | 56.86% | 23 | 2.89% |
| Department of Veterans Affairs | 3,719 | 186 | 5.00% | 1,396 | 37.54% | 1,582 | 42.54% | 1,960 | 52.70% | 177 | 4.76% |
| Environmental Protection Agency | 114 | 3 | 2.63% | 22 | 19.30% | 25 | 21.93% | 88 | 77.19% | 1 | 0.88% |
| EOP - National Drug Control Policy | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| EOP - Office of Administration | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| EOP - Office of Management and Budget | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| EOP - Office of the U.S. Trade Representative | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Equal Employment Opportunity Commission | 46 | 7 | 15.22% | 19 | 41.30% | 26 | 56.52% | 19 | 41.30% | 1 | 2.17% |
| Export-Import Bank of the US | 7 | 0 | 0.00% | 4 | 57.14% | 4 | 57.14% | 3 | 42.86% | 0 | 0.00% |
| Farm Credit Administration | 8 | 2 | 25.00% | 5 | 62.50% | 7 | 87.50% | 1 | 12.50% | 0 | 0.00% |
| Federal Communications Commission | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% | 3 | 75.00% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 53 | 5 | 9.43% | 12 | 22.64% | 17 | 32.08% | 34 | 64.15% | 2 | 3.77% |
| Federal Election Commission | 7 | 0 | 0.00% | 2 | 28.57% | 2 | 28.57% | 5 | 71.43% | 0 | 0.00% |
| Federal Energy Regulatory Commission | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 4 | 100.00% | 0 | 0.00% |
| Federal Housing Finance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Federal Maritime Commission | 14 | 0 | 0.00% | 14 | 100.00% | 14 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% |
| Federal Reserve System--Board of Governors | 27 | 0 | 0.00% | 21 | 77.78% | 21 | 77.78% | 6 | 22.22% | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 35 | 8 | 22.86% | 24 | 68.57% | 32 | 91.43% | 3 | 8.57% | 0 | 0.00% |
| General Services Administration | 152 | 13 | 8.55% | 39 | 25.66% | 52 | 34.21% | 92 | 60.53% | 8 | 5.26% |
| Government Printing Office | 63 | 2 | 3.17% | 22 | 34.92% | 24 | 38.10% | 38 | 60.32% | 1 | 1.59% |
| Holocaust Memorial Museum U.S. | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 100.00% | 0 | 0.00% |
| International Boundary and Water Commission | 7 | 3 | 42.86% | 1 | 14.29% | 4 | 57.14% | 3 | 42.86% | 0 | 0.00% |
| International Trade Commission | 3 | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% | 1 | 50.00% |
| Merit Systems Protection Board | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| National Aeronautics and Space Administration | 108 | 23 | 21.30% | 34 | 31.48% | 57 | 52.78% | 48 | 44.44% | 3 | 2.78% |
| National Archives and Records Administration | 38 | 17 | 44.74% | 3 | 7.89% | 20 | 52.63% | 18 | 47.37% | 0 | 0.00% |
| National Credit Union Administration | 8 | 1 | 12.50% | 0 | 0.00% | 1 | 12.50% | 7 | 87.50% | 0 | 0.00% |
| National Endowment for the Arts | 45 | 45 | 100.00% | 0 | 0.00% | 45 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Gallery of Art | 11 | 3 | 27.27% | 4 | 36.36% | 7 | 63.64% | 4 | 36.36% | 0 | 0.00% |
| National Labor Relations Board | 24 | 8 | 33.33% | 6 | 25.00% | 14 | 58.33% | 10 | 41.67% | 0 | 0.00% |
| National Science Foundation | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% |
| National Transportation Safety Board | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% | 3 | 75.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 22 | 2 | 9.09% | 7 | 31.82% | 9 | 40.91% | 13 | 59.09% | 0 | 0.00% |
| Office of Personnel Management | 64 | 1 | 1.56% | 26 | 40.63% | 27 | 42.19% | 36 | 56.25% | 1 | 1.56% |
| Office of Special Counsel | 4 | 0 | 0.00% | 2 | 50.00% | 2 | 50.00% | 1 | 25.00% | 1 | 25.00% |
| Overseas Private Investment Corporation | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 7 | 2 | 28.57% | 4 | 57.14% | 6 | 85.71% | 1 | 14.29% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 25 | 2 | 8.00% | 5 | 20.00% | 7 | 28.00% | 18 | 72.00% | 0 | 0.00% |
| Railroad Retirement Board | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Securities and Exchange Commission | 22 | 0 | 0.00% | 10 | 45.45% | 10 | 45.45% | 11 | 50.00% | 1 | 4.55% |
| Selective Service System | 6 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 2 | 33.33% | 4 | 66.67% |
| Small Business Administration | 71 | 2 | 2.82% | 30 | 42.25% | 32 | 45.07% | 36 | 50.70% | 3 | 4.23% |
| Smithsonian Institution | 44 | 0 | 0.00% | 20 | 45.45% | 20 | 45.45% | 22 | 50.00% | 2 | 4.55% |
| Social Security Administration | 753 | 62 | 8.23% | 298 | 39.58% | 360 | 47.81% | 378 | 50.20% | 15 | 1.99% |
| Tennessee Valley Authority | 96 | 5 | 5.21% | 20 | 20.83% | 25 | 26.04% | 51 | 53.13% | 20 | 20.83% |
| U.S. Postal Service | 16,954 | 5,162 | 30.45% | 5,445 | 32.12% | 10,607 | 62.56% | 6,040 | 35.63% | 307 | 1.81% |
| U.S. Tax Court | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Cabinet Level Subtotal | 36,677 | 7,205 | 19.64% | 13,182 | 35.94% | 20,387 | 55.59% | 15,049 | 41.03% | 1,241 | 3.38% |
| Midsize Agencies Subtotal | 1,391 | 113 | 8.12% | 475 | 34.15% | 588 | 42.27% | 749 | 53.85% | 54 | 3.88% |
| Small Agencies Subtotal | 756 | 106 | 14.02% | 349 | 46.16% | 455 | 60.19% | 287 | 37.96% | 14 | 1.85% |
| Grand Total | 38,824 | 7,424 | 19.12% | 14,006 | 36.08% | 21,430 | 55.20% | 16,085 | 41.43% | 1,309 | 3.37% |
This page was last modified on June 21, 2007.