ITaP Customer Service Center

We provide several methods for you to request assistance or information. Each time you contact us an incident management system is used to record information about your request and track its resolution.

When contacting us please be prepared to provide your name and purdue career account login, your affiliation with the University (i.e. Student, Staff, Faculty), and a description of your request or problem.

Often we will be able to resolve your request during the first contact. If not, the customer service representative will record any additional information necessary and provide you with a task number. Please use this task number if you request a status update at any time during the resolution process.

Our contact methods are:

• Complete the ITaP Customer Service web form

Using this web form gives the customer service representative a head start in resolving your request. Since you will be prompted by fields to enter key information such as your name, alias and affiliation with the university on the form, that information will be readily available to be entered into our request system. When you submit the web form, the information is sent via email to the ITaP Customer Service Center.

• Email us directly at itap@purdue.edu

The direct email option is available for individuals who need to attach files or signatures, or simply desire a more robust contact method. Request received by both the web form and email contact methods will be processed according to the CSC Email Response Policy.

• Call us at 765.494.4000

During regular business hours your call will be answered in the order received by an ITaP customer service representative or specialist. If there is a queue you are also given the option to call and leave a voicemail.

After hours, you can report a system outage by calling 494-4000 and pressing ‘0’ to talk with the Operations Center staff. For other issues, you may leave a voicemail message. Please include your name, phone number, a brief description of your problem, and the best time and manner to contact you. An ITaP representative will return your call on the next business day.

• Visit us in STEW G-65

You may request assistance in person at our office located on the ground floor of the Stewart Center. Click here to view our hours of operation.

Contact Us By:

• Web Form
• Email: itap@purdue.edu
• Phone or Voicemail
  • On campus: Call 44000
  • Off campus: Call 765.494.4000
• In Person: STEW G65