These agencies have a customer service location inside the airport:

Transportation Security Administration (TSA) Lost and Found

• Located on the Arrivals (bag claim) level behind bag claim #1.
• Hours: Monday through Friday, 9 a.m. to 3 p.m., and Saturdays from 10 a.m. to 2 p.m. Closed Sundays and Holidays.
• Phone: 703-661-6914
• Email link: Dulles TSA Lost and Found

Dulles Airport Central Lost and Found

• Located on the Arrivals (bag claim) level behind bag claim #2.
• Hours: Monday through Friday, 9 a.m. to 3 p.m., and Saturdays from 10 a.m. to 2 p.m. Closed Sundays and Holidays.
• Phone: 703-572-8479
• E-mail link: Airport Lost and Found.  Please provide the information below. 

You can leave a message anytime regarding your lost item.  Please be prepared to say:

• Your name, phone number and email address (or fax number)
• Date and location the item was lost or last seen
• Description of the item.  If it is a cell phone, contact your service provider to obtain your phone's "ESN number"

To acquire item(s) from the Dulles Central Lost and Found office, you will need a PROPERTY TAG REFERENCE NUMBER which you can obtain from the Lost and Found Office. You can then:

• PICK UP YOUR ITEM(S) IN PERSON; YOU WILL NEED A PHOTO ID. PLEASE CALL FIRST FOR AN APPOINTMENT SO THAT WE CAN HAVE YOUR ITEM READY FOR PICK-UP TO REDUCE THE AMOUNT OF WAIT TIME.
• HAVE A DESIGNATED PERSON PICK UP YOUR ITEM(S). WE WILL NEED A PROPERTY RELEASE FORM (Download here) FILLED OUT BY YOU INDICATING THEY HAVE YOUR PERMISSION TO PICK UP YOUR ITEM(S) AND A COPY OF YOUR PHOTO ID. YOUR DESIGNEE WILL NEED TO PROVIDE A PHOTO ID WHEN PICKING UP THE ITEM(S).
• ARRANGE FOR SHIPPING OF YOUR ITEM(S) BY CALLING THE SHIPPING COMPANY OF YOUR CHOICE OR BY CALLING THE CENTRAL LOST AND FOUND OFFICE AND THEY WILL MAKE THE ARRANGEMENTS FOR YOU. WE WILL NEED A PROPERTY RELEASE FORM FILLED OUT (Download here) BY YOU INDICATING WHICH COURIER SERVICE AND A COPY OF A PHOTO ID. PLEASE NOTE THAT THE AIRPORT DOES NOT PAY FOR SHIPPING OF ITEMS.

Return your completed Property Release Forms to the Lost and Found Office by fax, e-mail, or U.S. Mail. The fax number is 703-572-6512, e-mail (Airport Lost and Found).  Addresses below:

The mailing address for the Dulles Airport Central Lost and Found Office is:

The street address for pickup of found items from the Dulles Airport Central Lost and Found Office is:

The Property Release Form is stored in Adobe Acrobat PDF (portable document format) format. To view and print PDF files you must first download and install the free Acrobat Reader. You can download the latest version of Acrobat Reader by clicking on the Get Acrobat Reader icon here: