Metropolitan Washington Airport Authority

Additional Services & Information

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Travelers Aid at Reagan National Airport

Travelers Aid counter locations at Reagan National (click here for Terminal Map).  An "Information" sign is posted at each location:

  • Terminal B/C, concourse level (2 locations), along the large window wall, where the bridges from the Metrorail station meet the Terminal.  Phone (703) 417-1806.
  • Terminal B/C, Arrivals (bag claim) level, across from Baggage Carousel number 6. Phone (703) 417-3974.
  • Terminal A, main level, between the baggage carousels and the security checkpoint.  Phone (703) 417-3972.
  • For volunteer opportunities, call (703) 417-3975 or click here to send an email.

Student Ambassadors

Student Ambassadors are stationed throughout the airport.  Look for distinctive yellow shirts bearing the Airports Authority logo. Student Ambassadors are high school and college students from around the local area who are here at your service to provide information, directions and other assistance.


Emergency Services (Police/Fire/EMS) at Reagan National
  • Police Emergency: (703) 417-8210
  • Fire / EMS Emergency: (703) 417-8200
  • Off-Airport Emergency: 911

Links to other services - please click below