About the VRE - Virginia Railway Express

VRE Title VI Policy

VRE is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities – the delivery of equitable and accessible transportation services. VRE recognizes its responsibilities to the communities in which it operates and to the society it services. It is VRE’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.

Toward this end, VRE embraces the following policy tenets / program:

A. No person or group of persons will be discriminated against with regard to fares, routing, scheduling or quality of transportation services that VRE furnishes, on the basis of race, color, or national origin.

B. Frequency of service, age and quality of VRE vehicles assigned to routes and location of routes will not be determined on the basis of race, color, or national origin.

C. The full and fair participation of all affected populations in transportation decision making shall be promoted.

D. Disproportionately high adverse impacts of programs and activities on minority and low income populations shall be identified and addressed as appropriate.

E. Meaningful access to programs and activities by persons with limited English proficiency shall be ensured.

All complaints will be sent to VRE’s Manager of Customer Communications, logged into the Title VI database, and forwarded to Title VI staff for investigation. The responsibility for day-to-day operations of this program, including the investigation of Title VI complaints, has been assigned to the Title VI staff of the Potomac and Rappahannock Transportation Commission (PRTC), a co-owner of the VRE. However, all VRE employees share in the responsibility for making VRE’s program a success.

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Complaint and Investigation Procedures