Personal Items | Tickets | Hours and Location
Lost and Found Procedure for Personal Items
If you leave something on a VRE train fill out our on-line Lost
Item Report or if you don't have Internet access, call us between
7:00a and 7:00p at 703-684-1001 as soon as you realize the item is
missing. When reporting a lost item, it is important to provide as
much detail as possible to help distinguish your property from similar
items.
Items that are found on the trains are collected and tagged. If we find an item
that you have reported as missing, we will contact you. You must have a photo
ID to recover your item from Lost and Found. All items will be kept at the VRE
Office in Alexandria for pick-up. Items are only kept in Lost and Found
for 30 days.
For health reasons, food items must be claimed by 6:30 pm on the day that
they arrive at VRE. All food items left after that time will be discarded.
If you lose an item on an Amtrak train, you must call 1-800-USA-RAIL to report it.
Like the procedure for item retrieval fill out our on-line Lost Ticket Report or call the VRE Office to report a lost ticket. If your ticket is found, we will contact you and make arrangements to return it to you. Ten-Trip and Single-Ride tickets will be mailed to your home address and Monthly tickets will be given to the conductor of your evening train.
If you lose a Monthly ticket that is not found within 48 hours of
reporting it missing, you are eligible for a replacement ticket. Simply
call us again to confirm that the ticket was not found, and we will
send/deliver a new Monthly ticket to you. (Proof of purchase may be
required.)
If you lose a TLC ticket that is not found within 48 hours of reporting it missing,
you are eligible for a replacement for the portion of the ticket that provides
travel on the VRE. Please see our VRE-TLC page for details. (Proof
of purchase may be required, so please retain your receipt when purchasing your
TLC ticket.)
We will do our best to recover lost items and tickets, however, we are not responsible for them. You must have a valid ticket prior to boarding a VRE train, so it is your responsibility to purchase a new ticket to use until the missing ticket surfaces.
VRE passengers may retrieve their items from the VRE Office at 1500 King Street in Alexandria, which is open weekdays from 7:00 am to 7:00 pm.