The IHS Help Desk web site is your first stop in resolving IT related problems. |
The IHS Help Desk can assist with issues related to Resource
Patient Management System
(R P M S), Enterprise Technology Services (E T S),
National Patient Information Reporting System
(N P I R S), Internet or
Intranet web sites (W E B), List Serv (L I S T S E R V), and Web Board
(F O R U M).
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IHS Help Desk Contact Information:
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For all calls or e-mails please provide:
Ø
Your name
Ø
Site/Facility/Area
Ø
Phone number
In Addition…
If RPMS related:
o
application name and version number
o
option(s) you were using when the problem occurred
o
brief description of the problem you're having
o
steps taken to troubleshoot the problem
If ETS related:
o
Description of the problem
o
Troubleshooting performed prior to call
o
Operating System Version
o
Application Version
o
Hardware Model
o
Contact information
o
# of users affected
o
Description of urgency/criticality
If NPIRS related:
o
report
o
version number
If WEB related:
o
web site URL and section
o
brief description of the problem you're having
If LISTSERV related:
o
list serv name
o
first and last name, and email address
o
brief description of the problem you're having
If FORUM related:
o
web board name
o
username, first and last name, and email address
o
brief description of the problem you're having
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Tiered Services – Organizational Structure:
Please follow the tiered structure below when obtaining support.
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Acrobat
PowerPoint