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|  NORTH AMERICAN EDITION BusinessWeek Online | BusinessWeek Print Magazine | BusinessWeek Digital Magazine | MBA Insider Here are a number of Frequently Asked Questions about BusinessWeek Online. If you need help, please look here first. If you don't see what you're looking for, Contact Customer Service and let us know. General Information How can I get permission to link to BusinessWeek Online? How can I place an advertisement on the BusinessWeek web site? Using Our Site I've forgotten my user name or password. How can I get that information? How do I sign-up for a newsletter? Are user names and passwords case-sensitive? How can I change my user name? How do I sign-in? What is Automatic Log-in? How do I register with an APO/FPO address? Why do I receive security warnings on the BusinessWeek site? How do I change my registration or subscription information? How do I cancel my subscription? How do I get an S&P Stock Report? How do I opt out? Where can I find FAQs about BW Courses? Technical Issues and Problems What are cookies? How do I connect to BusinessWeek Online from behind a firewall? How can I access the web site using Microsoft Internet Explorer (IE) 5? How can I access the web site using a WebTV browser? How do I view a .PDF file? Is Business Week available in .PDF format? Are any scoreboard files available in spreadsheet format? Content On The Website What is your policy on reader comments?  GENERAL INFORMATION How can I get permission to link to BusinessWeek Online? Email your request with the subject "REQUEST TO LINK TO BWOL" to reprints@businessweek.com. If you're interested in Business Development please see our Business Partnership Contacts. How can I place an advertisement on the BusinessWeek web site? Please see our Advertising Contacts or find more online information in our Media Kit. USING OUR SITE I've forgotten my user name or password. How can I get that information? When you register for BusinessWeek Online you provide secondary security information to help us identify your account. If you provide us with either your password or your user name and the secondary security information, we can give you a reminder online. Otherwise, you will need to Contact Customer Service. What is my user name? What is my password? How can I sign up for a newsletter? If you do not have a username or password, you will need to register as a user or subscriber. During that process you will be asked which newsletters you would like to subscribe to. If you are already a registered user, login to the site, then go to the newsletter page, enter your email address and click the red button that says Sign Up for Newsletters in the upper right hand side of the page or at the bottom of the page.. Are user names and passwords case-sensitive? Yes. When the upper-case and lower-case pattern of your user name or password do not match what you used when registering, we are unable to verify who you are. You are then returned a prompt that says: The username and password you entered are not valid. You should try again with the username/password you used during your registration process. (Please remember your username can be from 5 to 80 alphanumeric English characters— letters and numbers— and your password can be 5 to 20 alphanumeric English characters.) How can I change my user name? When you register for BusinessWeek Online you choose a user name that will identify you and a password and security information that will protect your personal information. You cannot change the user name you entered originally. You can, however, change the password and security information you gave us by visiting our Manage Your Account area. How do I sign-in? When you click on either Registrant Only content (e.g. courses), a sign in option will be presented to you. Click on the sign-in button and you will be required to enter your username and password. If you do not have a username or password, you will need to register as a user or subscriber. If you use automatic login, you will not need to enter your user name and password each time you attempt to access certain content. What is Automatic Log-in? Automatic log-in allows you to avoid entering your username and password each time you attempt to access the protected content on BusinessWeek Online. Features like our forums and account management options require that you be registered and signed in. Automatic login will sign you in when you visit the site. If you visit BW Online from more than one PC or Web browser, you'll need to activate automatic login for each of those. Simply visit the site using each PC or browser, click on a link to premium content, check the automatic login box on the sign-in screen that appears, and then sign in using your regular user name and password. On subsequent visits, you won't have to go through the sign-in process. Important note: If you log in to BusinessWeek Online using a PC other than the one(s) you usually use, you'll need to enter your user name and password on that machine. For security reasons, if you click automatic login on that other computer, be sure when you exit the site to return to "Home" at BW Online and click on the link at the top of our homepage labeled: "Disable Auto-Login." That will ensure that no one else can use your automatic login privileges on that PC. How do I register with an APO/FPO address? For city use APO or FPO For state use AE if in Europe, AP if in Pacific, AA if in Americas For postal code use 5-digit code Then in one of the address fields put in the 5+4 postal code, if needed Why do I receive security warnings on the BusinessWeek site? A security warning is generated when you move from an area of a server that has a low-level of protection on it to an area that has a higher level of protection. It is simply a prompt to let you know that the area you are entering has a different level of security. There are essentially two areas of security on the BusinessWeek site. When you enter the home page, there is a low-level of protection...no one will receive a security warning. Most of the site carries this type of protection. As you move into these areas from the home page you will be met with a security alert. Once you have a MAC — Message Authentication Code — you can move within the site without additional security warnings, as long as you retain the MAC during your visit. How do I change my registration or subscription information? Our Manage Your Account area includes a section to change the information you provided to BusinessWeek Online during you Online Registration. If you wish to change the name and address to which your magazine is delivered, using your account number, please log in to BusinessWeek's customer care center at www.businessweek.com/custserv How do I cancel my subscription? We would like to hear from you if you're not satisfied with BusinessWeek, for any reason. Please be aware that canceling your print subscription will also mean that you will no longer have access to the entire Web site. We hope you will reconsider your decision to cancel or let us try to correct any problems you're experiencing. But if you do need to cancel, using your account number, please log in to BusinessWeek's customer care center at www.businessweek.com/custserv How do I get an S&P Stock Report? BusinessWeek Online offers six S&P Interactive Stock Reports per month, found on the Investing page. BusinessWeek Online no longer provides three free S&P Stock Reports to subscribers. And users can no longer purchase S&P Stock Reports on BusinessWeek Online. How do I opt-out? If you would like to be removed from one or more of our mailing lists, please click here to go to the BusinessWeek opt-out form and make your selections. TECHNICAL ISSUES AND PROBLEMS What are cookies? A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie -- not information put in your cookie by other sites. Types of Cookies Cookies can be set to expire: on a specified date, after a specific period of time, when a transaction has been completed or when a user turns off his/her browser. A cookie that is erased from memory when a visitor's browser closes is called a "session" cookie. Cookies that expire based on a time set by the Web server are called "persistent" cookies. Persistent cookies may be used in some cases, for example, to recognize when a visitor returns to a web site. The web browser will send the cookie information from the initial visit back to the web site. This is useful to the visitor if he or she has established a password at a particular web site and wants to be identified by that site to perform a function or transaction. To browse anonymously, you may set your browser to disable cookies or delete cookies. See Refusing Cookies below. Please note that disabling cookies for some services will impact ability to use that service. Refusing Cookies Customers may choose not to accept cookies. Your web browser may alert and permit you to refuse cookies. When you receive an alert, you may choose at that time to refuse that cookie. If the use of cookies is a concern to you, then please make sure your browser has this capability, and that you set your browser to alert you accordingly. In order to change these cookie preferences, you must change your browser's preferences to disable cookies or delete cookies. Please note that disabling cookies for some services will impact ability to use that service. To change your browser's preferences in Internet Explorer (versions 6 and up), this option is listed under Tools > Internet Options > Privacy. The setting has to be set to Block All Cookies. In Netscape (versions 7 and up), this option is listed under Edit > Preferences > Privacy & Security > Cookies. The Disable Cookies button should be checked. Security information is specific to each browser and operating system. Please check with your browser's specific company for more information. Newer browser versions allow you to be alerted or to automatically refuse cookies. You may need to download a more current version of your web browser from your service provider in order to obtain this option. We recognize the potential inconvenience of being presented with cookies, but we are confident that they in no way harm your system or your privacy, and thankfully, they take up an insignificant amount of space on a hard drive. Please be assured, that we are consistently striving for effective ways to offer you a high level of service while providing you with a user-friendly experience. For more information about BusinessWeek Online's concern for your privacy, consult the McGraw-Hill Companies' Customer Privacy Policy which can be viewed here. How do I connect to BusinessWeek.com from behind a firewall? HTTP (Hyper Text Transfer Protocol) is the method that Web browsers use to ask for Web pages and other documents from a Web server. S stands for Secure. HTTPS is a secure version of the HTTP protocol that uses encryption--SSL (secure sockets layer). Bear in mind that it is slower than a regular HTTP transfer. The only time you are automatically transfered to a secure connection is when you are asked to submit registration information or your BusinessWeek ID and password. Port 443 should be opened up for HTTPS on your company's firewall. Contact your network administrator or Internet Service Provider if you are having difficulty accessing the secure server. More info: HTTP: http://www.w3.org/Protocols/ SSL: http://home.netscape.com/security/ How can I access the web site using Microsoft Internet Explorer (IE) 5? In IE5 under "Tools", "Internet Options" "Advanced" "Security" Check: "Use SSL 2.0". (3.0 should also be checked). This will clear the problem and allow IE5 to display the page. How can I access the web site using a WebTV browser? The problem people on WebTV have with our site is that its browser seems not able to handle the security protocols we are using. Access to pages that are not protected should be OK, but not to premium material. How do I view a downloaded file? If your browser does not have a helper application assigned for the file type that you are attempting to access, the file will download to your computer. This file can then be opened with the appropriate application if it is available on your machine. How do I view a .PDF file? Adobe's Acrobat Reader software allows you to view a .pdf (Portable Document Format) file. You need a helper application installed with your browser to view these files. Visit Adobe's Acrobat Web site at: http://www.adobe.com/prodindex/acrobat/readstep.html and follow the instructions to download the helper application for your computer system. Is Business Week available in .PDF format? We've partnered with a company called Zinio to provide our magazine in a new .PDF format with the same layout, text, and advertisements as the print version. The digital format offers a paper-like reading experience enhanced with powerful, digital tools. For more information regarding the BusinessWeek Digital Edition, click here or visit www.businessweek.com/digital to test a FREE sample issue. Are any scoreboard files available in spreadsheet format? No they are not. We do offer many scoreboards in an interactive form. Check out our Interactive Scoreboards available from the Tools & Scoreboards page on the site. CONTENT ON THE WEBSITE What is your policy on reader comments? BusinessWeek.com welcomes and encourages readers to comment on our content and engage in substantive, mutually respectful exchanges over business topics. Reader comments featured on BusinessWeek.com do not necessarily reflect the views or opinions of BusinessWeek or The McGraw-Hill Companies, Inc. and we can't vouch for the accuracy or appropriateness of comments from readers. Permission to post reader comments is assumed. Automated Posting Due to the volume of comments received, BusinessWeek.com generally will not review, moderate or edit comments prior to posting. Rather, an effort will be made to screen comments submitted by readers for foul or offensive language by an automated filter. Those comments that pass through filter will be automatically posted to the site, while those comments identified by the automated filter as containing foul or offensive language will not be posted. Notwithstanding the foregoing, BusinessWeek.com reserves the right to edit or delete any and all reader comments. Illegal and Offensive Comments Because our reader comments are not moderated or edited, BusinessWeek encourages users to self-police and report illegal or offensive comments to readercomments@businessweek.com. Comments may be removed from the site at BusinessWeek.com's discretion. Reader Names and E-mail Addresses The screen name submitted by users in the "Name" field of the comment tool will be posted along with the comment. E-mail addresses submitted with reader comments will not be posted with comments, but if BusinessWeek.com chooses, it may use an e-mail address to contact the user. Terms of Use and Privacy Policy By submitting a reader comment, the reader agrees to be bound by, and accepts the terms of, BusinessWeek.com's Terms of Use. http://www.businessweek.com/copyrt.htm. Businessweek.com's Privacy Notice may be found at http://www.businessweek.com/privacy.htm. |
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