The U.S. Equal Employment Opportunity Commission


National Credit Union Administration (NCUA)

ADR Techniques: Mediation
Source of Neutrals: Another Federal Agency
Contact: Christie Loizos
Director, Office of Equal Opportunity Programs (EOP)
National Credit Union Administration Equal Opportunity Programs
1775 Duke Street
Alexandria, VA 22314
(703) 518-6325
Fax: (703) 518-6681
Email: eeomail@ncua.gov
Web page: http://www.ncua.gov/
Fiscal Year 2006 2007 2008
Size of Work Force 948 943  
Pre-Complaint Process
Completed/Ended Counselings 8 7  
Offered ADR 8 7  
Process in ADR 1 3  
Completed ADR 1 3  
Resolved Disputes 1 1  
Formal Complaint Process
Complaints Clousures 8 5  
Offered ADR 4 0  
Processed in ADR 1 0  
Completed ADR 10 0  
Resolved Disputes 0 0  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 1,035 1,013 976 945 915 939
Pre-Complaint Process
Completed Counselings 14 12 6 8 7 5
Offered ADR N/A N/A 1 8 1 5
Processed in ADR 0 0 1 0 1 0
Completed ADR 0 0 1 0 1 0
Resolved Disputes 0 0 1 0 1 0
Formal Complaint Process
Complaints Filed 7 8 1 5 5 5
Complaints in Inventory 22 28 17 17 17 13
Offered ADR N/A N/A 0 5 0 0
Processed in ADR N/A 0 0 0 0 0
Completed ADR 0 0 0 0 0 0
Resolved Disputes 0 0 0 0 0 0

This page was last modified on October 20, 2008.

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