The U.S. Equal Employment Opportunity Commission

Defense National Security Agency (NSA)

ADR Techniques: Mediation, Fact-Finding, Ombuds
Source of Neutrals: Inhouse
Contact: William Metzler, Co-Director
Charlotte Duffy, Co-Director
Center for Conflict Resolution
410-854-6228
Web page: http://www.nsa.gov/
Fiscal Year 2006 2007 2008
Size of Work Force N/A N/A  
Pre-Complaint Process
Completed/Ended Counselings 74 63  
Offered ADR 74 63  
Process in ADR 6 10  
Completed ADR 6 10  
Resolved Disputes 2 4  
Formal Complaint Process
Complaints Clousures 33 29  
Offered ADR 33 18  
Processed in ADR 1 0  
Completed ADR 1 0  
Resolved Disputes 0 0  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force N/A N/A N/A N/A N/A N/A
Pre-Complaint Process
Completed Counselings 86 73 68 65 60 71
Offered ADR N/A N/A 4 60 67 60
Processed in ADR 1 3 4 5 0 2
Completed ADR 1 3 4 5 0 2
Resolved Disputes 0 2 2 3 0 2
Formal Complaint Process
Complaints Filed 29 35 23 30 23 32
Complaints in Inventory 74 84 56 56 55 67
Offered ADR N/A N/A 0 0 0 22
Processed in ADR N/A 0 1 0 0 0
Completed ADR 0 0 1 0 0 0
Resolved Disputes 0 0 0 0 0 0

This page was last modified on October 10, 2008.

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