DC Water and Sewer Authority

Consumer Services & Outreach

Customers	New to Washington, DC and DC WASA
Pay my bill online using My Account See my bill payment options Contact a Customer Care Associate Report a problem Sign up to receive alerts via email	Learn about DC WASA and its services Sign up for new water service Find out about current DC WASA rates Learn about the quality of local drinking water See a demo of My Account, DC WASA's online bill pay
Environmentalists, Students, and Teachers	Vendors and Contractors
Find information on the Combined Sewer System Find information on the Municipal Separate Storm Sewer System Find educational materials for kids on water, conservation, etc.	learn about DC WASA's procurement regulations (PDF 2.1 mb) Get information on current solicitations Find contact information for doing business with DC WASA
Press & Media	Investors
Sign up to receive news alerts via email Check out the latest DC WASA news Check out DC WASA's most recent publications	Get information on DC WASA's bond ratings Learn about DC WASA's financial and investment policies Find copies of DC WASA's recent Comprehensive Annual Financial Reports
Jobseekers
See a listing of job vacancies at DC WASA? Find out how to apply for a job at DC WASA Learn about employee benefits Become a DC WASA intern

Report a Problem
DC WASA wants to address your questions, concerns, issues, and problems. Use this form to submit your problems to DC WASA. We aim to respond no later than two business day to you.
Billing/Service Questions
Receive information about high bill causes, and find out how to contact our Customer Service Department.
FAQ
A list of the most frequently asked questions concerning "My Account" and billing issues.
Customer Assistance Program
Review information on DC WASA's special programs for customers with special needs.
Service Changes
Use this link if you have recently purchased a property in the District of Columbia and want to sign up for service and register for My Account at the same time (opens in new browser window).
Sign Up for Alerts
Billing & Payment
Rates & Metering
Permits
Provides extensive information on obtaining permits related to public water and sewerage systems.
Water Saving Tips
Every drop of water counts. Find out how you can help conserve our water resources.
Water Emergencies
Learn about water emergencies and what you should do when one occurs.
Community Involvement
Provides an overview of DC WASA's outreach activities with the local community.
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